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Steak n Shake Service Team Associate

1 month ago

Joplin, Missouri, United States Steak n Shake Full time
Service Team Member - Front of House

Steak 'n Shake is seeking a Service Team Member - Front of House to join their team. The Service Team or Front of House has the primary responsibility to administer the 7 steps of Service to every single guest within their assigned job while maintaining guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, and company policy requirements.

Key Responsibilities:
  • Administer the 7 steps of Service to every single guest
  • Maintain guest sensitivity, cleanliness, restocking, sanitation, uniform, safety, security, and company policy requirements
  • Lead and deliver Steak N Shake standards in the eyes of the guests
  • Retain menu item information and changes
  • Responsible for excellent guest experience
  • Maintain policies and procedures
  • Passionate about guest service
  • Maintains optimal restaurant cleanliness
  • Ability to learn and be proficient in all positions of the front house
  • Meets basic math and reading requirements
  • Ability to lift 20-30Ibs occasionally
  • Effectively interact with guests and associates
  • Uphold professional relationships with associates and guests while under stress
  • Maintain personal hygiene and cleanliness
Requirements:
  • Must be 16yrs of age or older
  • Able to work assigned schedule
  • Able to work well with others
  • Can effectively follow direction
  • Reliable Transportation