Front Desk Associate

1 month ago


Joplin, Missouri, United States KMG Hotels Full time
About the Job

KMG Hotels is seeking a skilled Front Desk Associate to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience for our valued guests.

The Role:
  • Deliver warm and welcoming service to guests, recognizing IHG Rewards Club Members and returning guests.
  • Check guests in and out efficiently, providing information on hotel services and room locations.
  • Ensure required identification is taken from guests at check-in, in line with local legislative requirements.
  • Answer phones in a prompt and courteous manner, responding to guest calls, messages, and requests.
  • Record guest preferences and resolve any late or disputed charges.
  • Process all cash and credit card transactions accurately, using established procedures.
  • Communicate any outstanding guest requests or issues to management, ensuring timely follow-up.
  • Take action to solve guest problems and complaints, using service recovery guidelines.
  • Follow established hotel safety protocols and procedures at all times.
Requirements:
  • Frequent standing behind the desk and front office areas.
  • Basic computer skills.
  • High School diploma or equivalent.
  • One year front desk or guest service experience preferred.
  • Proficiency in Opera is preferred but not essential.
About KMG Hotels:

KMG Hotels is a leading hospitality company, founded in 2000 by Jay Koshiya and Sanjay Koshiya. With a strong commitment to growth and excellence, we strive to create an environment where all associates are valued and respected. Our goal is to be the industry leader in setting standards of excellence in acquisitions, development, ownership, and management.



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