Parking Operations Supervisor
2 weeks ago
Employment Type: Full Time
FLSA Status: Non-Exempt
Hourly Rate: $18 per hour + Overtime
Position Summary:
The Parking Operations Supervisor plays a crucial role in overseeing the management of parking facilities, ensuring compliance with contractual obligations while prioritizing service quality, employee supervision, cost management, and the overall condition of the property. This position requires a flexible schedule, including availability for various shifts.
Key ResponsibilitiesSupervisory Duties:
- Mentor and train junior staff, providing both formal and on-the-job training.
- Deliver constructive feedback to enhance staff performance and client satisfaction.
- Foster a highly engaged work environment by developing team members.
- Assist with operational duties during peak times, ensuring team accountability.
- Implement disciplinary actions as necessary and oversee compliance with guidelines.
- Conduct audits and follow-ups to maintain operational standards.
- Encourage professional growth and participate in the hiring process.
Communication Skills:
- Lead teams through strategic planning and stakeholder engagement.
- Provide clear directions to staff, promoting autonomy and accountability.
- Facilitate effective communication among team members and management.
- Address guest and employee concerns promptly and professionally.
Operational Management:
- Identify potential leads and collaborate with management for further evaluation.
- Oversee the recruitment, training, and development of parking staff.
- Maintain staffing schedules to ensure operational efficiency.
- Coordinate parking activities with other departments to enhance service delivery.
- Develop initiatives aimed at improving guest and employee satisfaction.
- Manage budgets effectively, focusing on labor and operational costs.
- Ensure accurate reporting and payroll submissions to maintain financial integrity.
Qualifications:
- Associates or Bachelor's degree preferred.
- Minimum of 2 years in operations management or supervisory roles, preferably in hospitality or parking services.
- Proficient in parking and transportation systems software is advantageous.
Licensing/Certifications:
Must possess a valid in-state driver's license with a clean driving record.
Physical and Mental Demands:
This role requires standing, walking, and lifting up to 25 pounds. Candidates must be able to work outdoors in various weather conditions and handle stressful situations with professionalism.
Skills and Abilities:
- Strong leadership and motivational skills.
- Effective decision-making capabilities.
- Exceptional customer service orientation.
- Excellent communication and organizational skills.
- Proficient in Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
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