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Parking Operations Supervisor

2 months ago

Milwaukee, Wisconsin, United States J|D Operational Services Full time
Job Overview

Employment Type: Full Time

FLSA Status: Non-Exempt

Hourly Rate: $18 per hour + Overtime

Position Summary:

The Parking Operations Supervisor plays a crucial role in overseeing the management of parking facilities, ensuring compliance with contractual obligations while prioritizing service quality, employee guidance, cost management, and the physical upkeep of the property. This position requires a proactive leader who will direct department personnel, manage parking operations, and implement transportation initiatives as outlined by the organization. Flexibility in scheduling is essential, as this role may involve both day and night shifts.

Key Responsibilities

Supervisory Duties:

  • Provide training and mentorship to junior staff, encompassing both formal and on-the-job training.
  • Deliver constructive feedback to enhance staff performance and align skills with client expectations.
  • Foster a highly engaged work environment by developing team members and supervisors.
  • Assist with operational duties during peak periods, ensuring team accountability and training.
  • Conduct disciplinary actions as necessary and oversee compliance with guidelines and policies.
  • Encourage professional development and participate in the recruitment process for various positions.

Communication Skills:

  • Lead teams through strategic planning and stakeholder engagement.
  • Provide clear direction to staff, promoting independence and accountability.
  • Facilitate effective communication between management and staff through timely feedback.
  • Engage with guests using a positive and professional demeanor.
  • Organize team meetings to strategize on enhancing employee satisfaction.
  • Respond promptly to guest and employee concerns with thorough investigations.

Operational Management:

  • Identify and report potential leads to management and HR for further evaluation.
  • Oversee the hiring, training, and development of parking personnel.
  • Maintain staffing schedules to ensure operational efficiency.
  • Set performance expectations and leadership standards for all employees.
  • Coordinate parking and transportation efforts with other departments.
  • Implement programs aimed at improving guest and employee satisfaction.
  • Collaborate with property management to ensure operational goals are met.
  • Assist in managing budgets related to operations and labor.
  • Support community engagement initiatives related to parking and valet services.
  • Plan and execute customer service strategies and daily operational plans.
  • Prepare and submit various operational reports as required.
  • Ensure accurate payroll submissions with a focus on cost control and revenue maximization.
  • Supervise internal and external audits as needed.

Qualifications:

  • Proven leadership skills with a commitment to staff development and engagement.
  • Strong decision-making abilities with a focus on achieving organizational goals.
  • Exceptional customer service skills, with a dedication to meeting client needs.
  • Effective communication skills, capable of fostering professional relationships.
  • Innovative mindset with the ability to envision and implement new practices.
  • Highly organized with the ability to manage multiple tasks efficiently.
  • Integrity and strong time management skills are essential.
  • Proficient in Microsoft Office Suite applications.
  • Must be self-motivated and detail-oriented.
  • Availability to work weekends, holidays, and nights as required.
  • Ability to work outdoors in various weather conditions.
  • Strong interpersonal skills to engage with diverse personalities.

Education and Experience:

  • Associate's or Bachelor's degree preferred.
  • Minimum of 2 years of supervisory experience in operations management, preferably in the hospitality or parking industry.
  • Familiarity with parking and transportation systems software is a plus.

Licensing/Certifications:

Valid in-state driver's license with a clean driving record.

Physical Demands:

Regularly required to stand, sit, bend, and lift up to 25 pounds. Must be willing to work in various weather conditions.

Mental Demands:

Requires strong analytical skills, problem-solving abilities, and the capacity to handle stressful situations with professionalism.