Customer Service Manager

3 weeks ago


Madison, Wisconsin, United States SpartanNash Full time
Job Summary

This role is responsible for providing exceptional customer service and maintaining a high standard of front-end operations in the store. The successful candidate will supervise and direct all front-end activities, ensuring that the work shifts contribute to the financial best interests of the store.

Key Responsibilities
  • Customer Service: Provide accurate and efficient service to customers, handling transactions, returns, and exchanges in accordance with company policies.
  • Front-End Operations: Supervise and direct all front-end activities, including cash handling, inventory management, and visual merchandising.
  • Team Leadership: Train and develop team members to ensure they have the skills and knowledge needed to provide excellent customer service and maintain a high standard of front-end operations.
  • Inventory Management: Ensure that return-to-stock items are handled promptly and efficiently, with a focus on perishable items.
  • Product Knowledge: Stay up-to-date on product locations, advertised items, special prices, and coupon deals to provide customers with accurate information and promote sales.
  • Store Maintenance: Maintain a clean, attractive, and well-stocked front-end area, adhering to company standards for visual merchandising and store appearance.
  • Safety and Security: Follow all safety and security protocols, including proper handling of spoiled or damaged products and adherence to company policies.
Requirements
  • Education: High school graduate or equivalent (GED)
  • Skills: Proficient computer skills, ability to read, write, comprehend, and interpret documents, accounting/bookkeeping skills, and ability to interpret and analyze financials.
  • Experience: Previous experience in customer service, front-end operations, or a related field is preferred.
Physical Requirements

The physical demands of this role include standing and walking for extended periods, lifting and moving up to 30 pounds frequently, and up to 50 pounds occasionally. The associate may be required to bend, stoop, twist, and turn frequently.



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