Customer Service Manager
3 weeks ago
This role is responsible for providing exceptional customer service and maintaining a high standard of front-end operations in the store. The successful candidate will supervise and direct all front-end activities, ensuring that the work shifts contribute to the financial best interests of the store.
Key Responsibilities- Customer Service: Provide accurate and efficient service to customers, handling transactions, returns, and exchanges in accordance with company policies.
- Front-End Operations: Supervise and direct all front-end activities, including cash handling, inventory management, and visual merchandising.
- Team Leadership: Train and develop team members to ensure they have the skills and knowledge needed to provide excellent customer service and maintain a high standard of front-end operations.
- Inventory Management: Ensure that return-to-stock items are handled promptly and efficiently, with a focus on perishable items.
- Product Knowledge: Stay up-to-date on product locations, advertised items, special prices, and coupon deals to provide customers with accurate information and promote sales.
- Store Maintenance: Maintain a clean, attractive, and well-stocked front-end area, adhering to company standards for visual merchandising and store appearance.
- Safety and Security: Follow all safety and security protocols, including proper handling of spoiled or damaged products and adherence to company policies.
- Education: High school graduate or equivalent (GED)
- Skills: Proficient computer skills, ability to read, write, comprehend, and interpret documents, accounting/bookkeeping skills, and ability to interpret and analyze financials.
- Experience: Previous experience in customer service, front-end operations, or a related field is preferred.
The physical demands of this role include standing and walking for extended periods, lifting and moving up to 30 pounds frequently, and up to 50 pounds occasionally. The associate may be required to bend, stoop, twist, and turn frequently.
-
Customer Service Manager
3 weeks ago
Madison, Wisconsin, United States Metcalfe's Market Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Lead to join our team at Metcalfe's Market. As a key member of our front-end operations team, you will be responsible for providing exceptional customer service, supervising and directing front-end activities, and ensuring that our store's front-end operations contribute to the...
-
Customer Service Manager
3 weeks ago
Madison, Wisconsin, United States Metcalfe's Market Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Lead to join our team at Metcalfe's Market. As a key member of our front-end operations team, you will be responsible for providing exceptional customer service, supervising and directing front-end activities, and ensuring that our store's front-end operations contribute to the...
-
Customer Service Operations Manager
1 week ago
Madison, Wisconsin, United States Great Wolf Lodge Full timeJob Summary:The Customer Service and Social Operations Analyst plays a critical role in managing the customer service function across various channels, including phone, offline, chat, and social media via BPOs. This individual oversees the team, develops engagement strategies, and ensures prompt resolution of inquiries.Key Responsibilities:Align revenue...
-
Customer Service Operations Manager
7 days ago
Madison, Wisconsin, United States Great Wolf Lodge Full timeJob Summary:The Customer Service and Social Operations Analyst is responsible for managing the customer service function across various channels, including phone, offline, chat, and social media via Business Process Outsourcing (BPO) partners. This role involves overseeing the team, developing engagement strategies, and ensuring prompt resolution of customer...
-
Customer Service Representative
3 weeks ago
Madison, Wisconsin, United States CoolSys Full timeJob SummaryCoolSys is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProcess and complete open service calls for assigned customers/accounts using third-party online systems in a...
-
Customer Service Representative
2 weeks ago
Madison, Wisconsin, United States CoolSys Full timeJob SummaryWe are seeking a highly skilled Customer Account Representative to join our team at CoolSys. As a key member of our customer service team, you will be responsible for processing and completing open service calls for assigned customers/accounts using third-party online systems in a prompt, accurate, and professional manner.Key...
-
Customer Service Representative
2 weeks ago
Madison, Wisconsin, United States Wolters Kluwer Full timeCustomer Service RepresentativeWe are seeking a dynamic Customer Service Representative to join our growing teams across the country. As part of Wolters Kluwer, BizFilings is a brand within CT (Corporate Trust) Corporation - a global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world...
-
Customer Service Representative
2 weeks ago
Madison, Wisconsin, United States CoolSys Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at CoolSys. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring the timely completion of service calls.Key ResponsibilitiesProcess and complete open service calls for assigned customers/accounts...
-
Customer Service Representative
4 days ago
Madison, Wisconsin, United States AlphaGraphics of Madison-US470 Full timeJob Title: Inside Sales / Customer Service RepresentativeAlphaGraphics of Madison-US470 is seeking a highly motivated and customer-focused Inside Sales / Customer Service Representative to join our team.Job Summary:We are looking for a skilled and experienced professional to manage a significant existing book of business and work closely with Sales...
-
Customer Service Representative
2 weeks ago
Madison, Wisconsin, United States CoolSys Full timeCustomer Account RepresentativeAs a Customer Account Representative at CoolSys, you will be responsible for processing and completing open service calls for assigned customers/accounts using third-party online systems in a prompt, accurate, and professional manner. You will ensure customer service and quality of work meet customer requirements and company...
-
Customer Service Director
6 days ago
Madison, Wisconsin, United States Hannaford Full timeHannaford **Job Summary** As a Customer Service Leader at Hannaford, you will be responsible for providing exceptional customer service and leading a team to achieve high standards of customer satisfaction. **Key Responsibilities:** * Oversee and provide fast, easy, flexible, and friendly service to customers * Assist the Customer Service Manager and...
-
Customer Service Team Lead
3 weeks ago
Madison, Wisconsin, United States Pellitteri Waste Systems Full timeAbout the RoleWe are seeking an experienced and enthusiastic Team Lead to join our Customer Service team at Pellitteri Waste Systems, Inc.Key ResponsibilitiesServe as the team leader under our CS Management team, providing guidance and support to team members.Handle customer inquiries regarding recycling and waste hauling, ensuring prompt and effective...
-
Customer Service Director
1 week ago
Madison, Wisconsin, United States Hannaford Full timeHannaford **Job Summary** As a Customer Service Leader at Hannaford, you will be responsible for providing exceptional customer service and leading a team to achieve high standards of customer satisfaction. **Key Responsibilities:** * Oversee and provide fast, easy, flexible, and friendly service to customers * Assist the Customer Service Manager and...
-
Customer Service Director
2 weeks ago
Madison, Wisconsin, United States Hannaford Full timeHannaford **Job Summary** As a Customer Service Leader at Hannaford, you will be responsible for providing exceptional customer service and leading a team to achieve high standards of customer satisfaction. **Key Responsibilities:** * Oversee and provide fast, easy, flexible, and friendly service to customers * Assist the Customer Service Manager and...
-
Customer Service Representative
2 weeks ago
Madison, Wisconsin, United States Wolters Kluwer Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers through verbal and written communications.Key Responsibilities:Provide prompt and professional service to customersUtilize product...
-
Customer Service Representative
1 week ago
Madison, Wisconsin, United States CoolSys Full timeOverviewCoolSys is a leading provider of indoor environment solutions with over 150 years of experience. Headquartered in Southern California, we offer a comprehensive range of services, including HVAC and refrigeration installations, remodels, service and maintenance, and energy solutions. Our expertise spans multiple markets, including retail, commercial,...
-
Customer Service Banker
4 weeks ago
Madison, Wisconsin, United States Wisconsin Bank & Trust, a division of HTLF Bank Full timePosition: Universal BankerThe Universal Banker plays a vital role in delivering top-notch customer assistance by managing various teller operations, sales initiatives, and service offerings. This position demands a proactive approach in promoting and providing financial solutions while ensuring a high standard of customer satisfaction. The Universal Banker...
-
Customer Service Representative
1 week ago
Madison, Wisconsin, United States Harker Heating & Cooling Inc Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesCustomer InteractionRespond to customer inquiries and...
-
Customer Service Banker
4 weeks ago
Madison, Wisconsin, United States Wisconsin Bank & Trust, a division of HTLF Bank Full timePosition Title: Universal BankerThe Universal Banker plays a crucial role in providing support to clients by managing teller operations, sales initiatives, and customer service. This position necessitates the promotion and sale of financial products and services while ensuring a high standard of customer satisfaction. The Universal Banker collaborates with...
-
Assistant Store Manager
2 weeks ago
Madison, Wisconsin, United States Extra Space Storage Full timeAssistant Store Manager Job DescriptionWe are seeking a highly motivated and customer-focused Assistant Store Manager to join our team at Extra Space Storage. As an Assistant Store Manager, you will play a key role in providing exceptional customer service, meeting sales goals, and maintaining the overall cleanliness and organization of our facilities.Key...