Current jobs related to Customer Service Representative - Madison, Wisconsin - CoolSys

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States Glass Nickel Pizza Co Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a part-time Customer Service Representative to join our team at Glass Nickel Pizza Co. As a Customer Service Representative, you will be responsible for delivering pizzas to our customers in a timely and professional manner. You will also be responsible for providing excellent customer...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Hertz Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Hertz. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:* Provide first-class customer...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Nelnet Full time

    Customer Service RepresentativeNelnet is a leading provider of student loan servicing solutions, and we're seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to help them manage their student...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's Pizza LLC, we're committed to putting our people first. That's why we're looking for exceptional customer service representatives to join our team. As a customer service representative, you'll be the face of our company, providing top-notch support to our customers. You'll be responsible for responding to customer...

  • Customer Service Representative

    1 month ago

    Madison, Wisconsin, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, answering phone calls, and making pizzas with a smile.Job SummaryWe are a fast-paced and dynamic...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Raising Cane's Full time

    Raising Cane's is seeking a Customer Service Representative to provide exceptional customer experiences. Key responsibilities include:Key Responsibilities:Prepare food orders to standardsTake orders from customers and process payments efficientlyClean tables, floors, and other areas of the restaurantFollow proper safety procedures when handling and/or...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Domino's Pizza LLC Full time

    About UsAt Domino's Pizza LLC, we're passionate about delivering exceptional customer experiences. Our team is dedicated to providing top-notch service to our customers, and we're looking for talented individuals to join our crew.Job DescriptionWe're seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States ExpressPros - Madison Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at ExpressPros - Madison. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Answer customer inquiries and provide solutions to their concernsCoordinate with staff and...

  • Customer Service Representative

    4 weeks ago

    Madison, Wisconsin, United States Universal Presentation Concepts Full time

    Customer Service RepresentativeUniversal Presentation Concepts (UPC) is seeking a highly skilled and motivated Customer Service Representative to join our team at our Madison, WI facility. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service and support to our clients.Key...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States U-Haul Full time

    Customer Service Representative Job DescriptionAre you a people person looking for a rewarding career in customer service? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Ingles Markets Full time

    Location: Ingles MarketsRequirements:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a high level of productivity, and complying with all safety and sanitation procedures.A Day...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Enterprise Holdings Full time

    Job Title: Customer Service RepresentativeAt Enterprise Holdings, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service.Key Responsibilities:Provide timely and courteous assistance to customers, both in-person and over the...

  • Customer Service Representative

    4 weeks ago

    Madison, Wisconsin, United States TEKsystems Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at TEKsystems. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and resolving their inquiries in a timely and professional manner.Key Responsibilities:Handle incoming...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Mad City Windows and Baths Full time

    About Mad City Windows and BathsWe are a unified team dedicated to excellence, committed to enhancing homes across 10+ states. Our 50+ years of experience reflect our unwavering commitment to homeowners throughout the Midwest.What We OfferAttractive Compensation: Competitive salary with uncapped commissions and bonuses.Full-time Benefits: Multiple insurance...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States German American Bancorp Full time

    Job Title: Customer Service Representative - Madison, IN Overview: As a Customer Service Representative, you will be the first point of contact for clients, providing exceptional service and support. This role offers a great insight into the world of banking, insurance, and wealth management, building a foundation for a career in financial services. Key...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Enterprise Holdings Full time

    OverviewEnterprise Holdings is a leading provider of mobility solutions, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We are committed to delivering exceptional customer experiences and are seeking a skilled Customer Service Representative to join our team.Job SummaryThe Customer Service Representative will provide...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our support team, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need.Key Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States U-Haul Full time

    Customer Service Representative RoleAt U-Haul, we're seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our support team, you'll be the face of our exceptional service, ensuring customers receive the help they need on their journeys. Your responsibilities will include inspecting and maintaining equipment,...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States EZCORP Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, processing sales and loans, and performing opening and closing store duties.Key Responsibilities:Provide excellent customer service by greeting...

  • Customer Service Representative

    3 weeks ago

    Madison, Wisconsin, United States Domino's Franchise Full time

    Job DescriptionAs a Customer Service Representative at Domino's Franchise, you will be responsible for delivering exceptional customer experiences. Your key responsibilities will include:Pizza Preparation - Making high-quality pizzas that meet our customers' expectations.Food and Portion Control - Ensuring accurate food preparation and portioning to meet...

Customer Service Representative

2 months ago

Madison, Wisconsin, United States CoolSys Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at CoolSys. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring the timely completion of service calls.

Key Responsibilities
  • Process and complete open service calls for assigned customers/accounts using third-party online systems.
  • Ensure customer service and quality of work meet customer requirements and company standards.
  • Accurately and timely enter service calls from opening to completion.
  • Manage open service calls progress and "after-the-fact" quotes to ensure completion rate in the system at 90% or over.
  • Escalate any customer/account issues, problems, and exceptions to the Customer Account Manager.
  • Submit quotes and communicate service calls progress with customers in accordance with contract requirements.
  • Manage PMs for account representation.
  • Use Salesforce to find new customers.
  • Monitor Service Channel notes to ensure timely responses.
Requirements
  • High school diploma, GED, or completion of business/office vocational training.
  • 2+ years of data entry and/or office-based customer service experience.
  • Ability to manage multiple service calls, set and balance competing priorities with good organizational skills and ability to multitask.
  • Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers and colleagues.
  • Ability to use typical business tools, including MS Word, MS Excel, Outlook, online databases, etc.
  • Ability to understand and follow customers' contract, scorecards, etc.
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
Work Environment

This role operates in a clean, well-lit, and climate-controlled professional office environment with minimal physical hazards and noise.

This role routinely uses standard office equipment, such as computers, phones, printers, etc.