Customer Service Representative

7 days ago

Madison, Wisconsin, United States Wolters Kluwer Full time
Customer Service Representative

We are seeking a dynamic Customer Service Representative to join our growing teams across the country. As part of Wolters Kluwer, BizFilings is a brand within CT (Corporate Trust) Corporation - a global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust BizFilings / CT Corporation to manage their most critical business and legal compliance responsibilities.

In this role, you will support the BizFilings brand and have the opportunity to work with and manage the day-to-day relationships with our Small Business customers to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, this could be the perfect opportunity.

Responsibilities:
  • Deliver prompt and professional service to our customers through verbal and written communications
  • Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance
  • Proactively drive cross-selling opportunities to promote additional offerings to meet our customer needs
  • Project manage, organize and prioritize high volumes of phone and email requests utilizing our internal systems to ensure timely and accurate response to customers
  • Manage your own customers and customer escalations and work across Customer Service functions to complete or resolve customer requests
  • Develop and maintain positive working relationships with customers and other key partners
  • Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning
Qualifications:
  • Bachelor's degree from an accredited college/university or equivalent B2B client service experience
  • Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
Preferred Knowledge, Skills or Abilities:
  • Strong organizational, time management and multi-tasking skills
  • Ability to absorb product knowledge quickly and process information to apply to customer needs
  • Ability to make sound business decisions and exercise discretion and judgment
  • Experience generating add-on sales revenue preferred
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

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