Customer Service Representative

1 week ago


Madison, Wisconsin, United States Harker Heating & Cooling Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Customer Interaction
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
    • Provide accurate and helpful information to customers regarding our services and products.
  • Service Request Management
    • Manage service requests from customers, including creating and assigning work orders to technicians.
    • Communicate with customers to gather information and provide updates on the status of their service requests.
  • Administrative Tasks
    • Perform administrative tasks, such as data entry and billing, to ensure accurate and timely processing of service requests.
    • Maintain accurate records and reports to track customer interactions and service request status.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Previous customer service experience preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks.
    • Basic computer skills and knowledge of software applications.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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