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Front Desk Representative

2 months ago

Spokane Washington, United States The Davenport Tower Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Davenport Tower. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless guest experience.

Key Responsibilities
  • Greet and Welcome Guests: Provide a warm and friendly welcome to our guests, creating a positive first impression.
  • Check-In and Check-Out Procedures: Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Provide Hotel Information: Offer information about hotel facilities, services, and local attractions to our guests.
  • Respond to Guest Inquiries: Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Process Guest Payments: Process guest payments and maintain accurate records.
  • Coordinate with Other Departments: Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
  • Maintain the Front Desk Area: Maintain the cleanliness and organization of the front desk area.
  • Assist with Administrative Tasks: Assist with administrative tasks, such as answering phone calls and handling reservations.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Cash Handling Experience: Prior cash handling experience is necessary.
  • Exceptional Communication Skills: Exceptional communication skills are required to effectively interact with guests and colleagues.
  • Computer Skills: Very good computer skills are necessary to efficiently process guest information and perform administrative tasks.
  • Flexibility: Ability to work flexible hours, including weekends and holidays.
  • Problem-Solving Skills: Strong problem-solving skills are required to effectively resolve guest issues and concerns.
  • Ability to Multitask: Ability to multitask and work in a fast-paced environment.
Benefits
  • Medical Coverage: Three tiers of medical coverage are available to our team members.
  • Dental and Vision Coverage: Dental and vision coverage are also available.
  • 24/7 Teledoc Service: 24/7 teledoc service is available to our team members.
  • Pet Insurance: Pet insurance is available to our team members.
  • Hotel Discounts: Hotel discounts are available to our team members.
  • Tuition Reimbursement: Tuition reimbursement is available to our team members.
  • Paid Time Off: Paid time off, including vacation, sick, bereavement, and holidays, is available to our team members.
  • 401K Match: A 401K match is available to our team members.