Front Desk Representative

2 weeks ago


Spokane, Washington, United States The Davenport Grand Hotel Full time
Front Desk Agent Job Description

The Davenport Grand Hotel is a premier luxury hotel in the heart of Spokane, WA, offering an exceptional work environment for those seeking a rewarding career in hospitality. As a Front Desk Agent, you will be part of an iconic property known for its elegant design, exceptional service, and commitment to excellence.

Key Responsibilities:
  • Guest Welcome and Check-in: Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
  • Front Desk Operations: Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
  • Guest Services: Provide information about hotel facilities, services, and local attractions.
  • Problem Resolution: Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
  • Administrative Tasks: Process guest payments, maintain accurate records, and assist in administrative tasks such as answering phone calls and handling reservations.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: Prior cash handling experience necessary.
  • Skills: Exceptional communication skills, very good computer skills, ability to work flexible hours, strong problem-solving skills, and ability to multitask.
Benefits:

Davidson Hospitality Group offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families, including medical coverage, dental and vision coverage, 24/7 Teledoc service, pet insurance, hotel discounts, tuition reimbursement, paid time off, and 401K match.

Working at The Davenport Grand Hotel is a unique opportunity to be part of a renowned hotel that is at the forefront of Spokane's hospitality industry. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.



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