IT Performance Manager Lead

3 weeks ago

Washington, Washington, D.C., United States Booz Allen Hamilton Full time
The Opportunity

We are seeking an experienced IT Performance Manager to join our team. As a key member of our organization, you will be responsible for establishing and maintaining IT operating process standards to manage performance against Service Level Requirements (SLRs). This includes continuous monitoring of system availability, application availability, and service desk performance.

Key Responsibilities
  • Track performance metrics across all aspects of IT and Cyber support services for a Federal customer
  • Gather and report performance data
  • Support the analysis of performance levels
  • Work with service owners and technical leads to define and document service levels
  • Analyze variances and identify corrective actions
Requirements
  • 8+ years of experience in IT Project Management or IT Performance Management
  • Experience with establishing and managing to Service Level Agreements (SLAs) or Service Level Requirements (SLRs)
  • Top Secret clearance
  • Bachelor's degree
Preferred Qualifications
  • Experience with leading and influencing team members to ensure overall project success
  • Experience with baselining IT performance metrics, gathering and reporting IT performance data
  • Experience with building and presenting performance dashboards to convey performance data
  • Experience with managing a service desk and help desk for IT applications or network support
  • Ability to successfully work on multiple projects simultaneously
  • Ability to interact with all levels of leadership and technical SMEs, including senior-level Federal clients
  • Project Management Professional (PMP) Certification
About Booz Allen Hamilton

We are a leading management consulting firm that helps organizations solve complex problems and achieve their goals. We value our employees and offer a range of benefits, including professional development opportunities, tuition reimbursement, and a generous 401(k) match.

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.

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