Lexus Sales Customer Service Representative
4 weeks ago
Balise Auto is seeking a dedicated Customer Service Representative to join our team at Lexus West Springfield. As a customer service representative, you will use your computer skills, product knowledge, and outgoing personality to generate business through our online channels and book appointments.
Key Responsibilities:- Respond to Customer Inquiries: Respond to customer inquiries via phone and email in a timely and professional manner.
- Provide Accurate Information: Provide accurate information about vehicles and services to our customers.
- Conduct Outbound Calls: Conduct outbound calls to follow up with customers or sales leads.
- Manage Internet Inquiries: Manage internet inquiries through dealership website and other online channels.
- Set Up Customer Appointments: Set up customer appointments for the sales department.
- Follow Through on Customer Leads: Follow through on customer leads and build relationships with clients to close sales.
- Grow Internet Sales Business: Grow internet sales business and expand current customer base; measured through monthly online percentage.
- Work Environment: While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear.
- Physical Demands: While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds.
- Competitive Benefits Package: Competitive benefits package, including health, dental, and disability insurances.
- 401(k) with Company Match: 401(k) with company match.
- Flexible Spending Accounts: Flexible spending accounts.
- Paid Time-Off: Paid time-off.
- Weekly Pay: Weekly pay.
- Employee Discounts: Employee discounts on service, parts and vehicles.
Pay Range: $17.00-$25.00 per hour
Qualifications:- Computer & Internet Skills: Computer & internet skills required.
- Microsoft Office Proficiency: Proficiency in Microsoft office applications.
- Ability to Follow Through: Ability to follow through on leads and close sales.
- Customer Service Experience: Proven experience in a customer service or call center environment a plus.
- Excellent Communications Skills: Excellent communications skills, both verbal and written.
- Ability to Multitask: Ability to multitask and prioritize in a fast-paced work environment.
- Positive Attitude: Positive, can-do attitude.
- Team-Oriented: Team-oriented.
- Bilingual Proficiency: Bilingual proficiency preferred but not required.
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