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Information Technology and Educational Support Specialist
2 months ago
Green Cell Consulting (GCC), LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) established in 2014. We specialize in delivering tailored training and educational services, which include curriculum design, classroom facilitation, and exercise support services for the Department of Defense through both direct and subcontracting engagements. GCC is committed to hiring professionals with relevant military experience and qualifications. Our team predominantly comprises former military trainers and advisors who are dedicated to mentoring and coaching. Our workforce is composed of exceptional, mission-driven individuals who provide top-tier services and create value for our stakeholders. This unique blend of military expertise and corporate leadership has fueled GCC's ongoing success.
Position Overview
The Information Technology and Educational Support Specialist role at GCC involves delivering technical assistance in the realms of education and information technology, ensuring the effective functioning of information and learning management systems. This includes maintaining digital system security standards, keeping up with changing directives, providing guidance, and developing local policies in accordance with security measures. Furthermore, the Specialist identifies policy violations, recommends corrective actions, and supervises the creation, evaluation, approval, and maintenance of network and system Certification and Accreditation documentation. A key aspect of this role is ensuring operational communication technology across various platforms. The Specialist works under the direction of the Project Manager, coordinating efforts to maintain optimal functionality and performance across the technological infrastructure.
Key Responsibilities
1. Deliver expert technical support for the management and upkeep of the IT Network and associated systems, including:
- Learning Management System (LMS) - Moodle
- SharePoint sites, servers, and local area network (LAN)
- Academic module administration and updates for Student Registrar and Curriculum Management Modules
- Instructor training records in support of the Instructor Development Program
- Civil Information Management System (MARCIMS)
3. Collaborate with the Academics Manager and other technicians to assist with the technical components of course development within the Network, including course organization, database management, and design.
4. Establish and uphold a tactical network, ensuring compliance with local and higher headquarters policies regarding patching and software updates. Maintain comprehensive system documentation and certification.
5. Act as the primary contact for submitting trouble tickets and managing technical issues such as bug fixes, upgrades, and routine maintenance.
6. Oversee MARCIMS equipment, ensuring proper patching, operational status, and adherence to local policies and practices.
7. Manage the Audio Visual system, including recorded classes and courses.
8. Coordinate Video Teleconferences and Virtual training sessions with external organizations.
9. Conduct preventive maintenance checks and services (PMCS) on IT equipment, including servers, computers, AV systems, cell phones, and tablets to ensure readiness for upcoming training sessions.
10. Perform patching and software updates on servers, computers, cell phones, and tablets, ensuring they are current with the latest firmware and security patches.
11. Ensure IT considerations are integrated into disaster management and force protection plans, and develop necessary continuity of operations plans (COOP) for IT-related capabilities.
12. Assist in the IT equipment capability procurement plan by identifying and validating IT equipment capability gaps.
13. Maintain strict accountability of IT-related equipment and ensure proper disposition and documentation of assets.
14. Assist in the proper disposal of IT-related equipment upon the end of its service life.
Qualifications
Education
- Associate degree in technology preferred or three years of experience in an IT-related field
- CompTIA Security Plus or complete certification within six months of hiring
- Minimum of five years experience supporting military training and education.
- Minimum of three years of IT experience is desired.
- Experience creating learning materials (guides, tutorials) for student and faculty users
- Ability to multitask, balancing scheduled technical requirements and ad hoc support requests
- Proficiency in Windows MS Office, MS SharePoint, Redhat/Linux, and VMWare vSphere
- Proficiency with Android OS and advanced operation of Samsung phones and tablets
- Establishment and management of remote networks/servers, adding computers, printers, and providing onsite technical support during training exercises
- Understanding of Department of Defense (DoD), Department of the Navy (DoN), and Marine Corps (USMC) information processing standards, policies, and procedures
- Knowledge of configuration management techniques for documenting and controlling system characteristics
- Skill in applying IT security principles and methods, including updating contingency or disaster recovery plans
- Understanding of requirements for certification and accreditation of systems and networks
- Development and execution of plans associated with configuration management of IT assets
- Utilization of software metrics for status accounting and change management
- Control of changes made to an operational baseline within IT system development and integration life cycles
- Evaluation of equipment characteristics, capability gaps, and requirements to provide advice and assistance to managers
- Understanding of systems design and development techniques, and ability to relate project aspects to organizational needs
- Identification of needed network system modifications and alignment with network and user requirements
- Knowledge of work processes, data models, and operating procedures applicable to network operations
- Familiarity with state-of-the-art practices of data automation for advising on application system development and problem resolution
- Knowledge of DoD, DoN, Marine Corps, TRNGCMD, and TECOM policies, procedures, regulations, and requirements related to security
- Ability to independently review, analyze, and resolve security problems using a wide range of security concepts, principles, and practices
- Understanding of systems analysis and design techniques, including data and process modeling, for advising on proposed applications and designs
- Knowledge of DoN and Marine Corps' computer equipment configuration and system software capabilities and limitations for coordinating network and telecommunications projects.
- Ability to obtain or have a security clearance
- Requires 0% - 5% travel
- Daily travel in the local area during the workday (including the use of a personal vehicle)
- Required to sit or stand for extended periods of time and maintain focus.
- May be required to lift, carry, and move computers and associated equipment.
- Skillbridge Internships will be considered.
- Required to perform work in connection with a covered contract and, therefore, must comply with Safer Federal Workforce standards
- This position description outlines the general responsibilities and requirements for the stated position and in no way is an exhaustive list. The company maintains the right to assign or reassign responsibilities to this position at any time.
