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FXPB Client Service Representative
2 months ago
We are seeking a highly skilled and experienced Client Service Representative to join our FXPB team at Deutsche Bank. As a key member of our global client service team, you will be responsible for providing exceptional service to our top-tier clients, managing trade capture, trade booking, reconciliation, and trade event management of FX trades.
Key Responsibilities- Manage trade capture, trade booking, reconciliation, and trade event management of FX trades
- Develop process flows and increase operational efficiency - ability to identify and implement changes to existing processes
- Role-model and showcase the FXPB Client Service Team to both internal and external stakeholders whilst mentoring and developing individual team members to promote an inclusive and knowledgeable team culture
- Act as an escalation point for daily Client management and issue resolution
- Build meaningful and value-add relationships across a broad spectrum of Clients, both existing and prospective, Act as primary point of contact for client issues and escalations, following up with internal/external teams until resolution
- Provide Client Solutions - collaborate with Sales, Product, Risk teams, Transition / Onboarding, Client Services and Technology teams to understand client needs and implement innovative solutions for existing clients. Identify areas of inefficiency or risk and proactively work toward appropriate changes
- In-depth knowledge of FX & FXPB market. Understanding of industry tools preferable
- In-depth knowledge of complex FX derivatives
- Understanding of FXPB market and knowledge of wide-ranging Client types, including Hedge Funds, HFT's, Investment Managers and Retail Aggregators and an understanding of ECN trading platforms including Reuters & electronic blue sheets (EBS)
- Strong Information Technology (IT) skills Preferred in Excel, Macro & Structured Query Language (SQL)
- Bachelor's degree and/or relevant experience working in Financial Services, preferably in a client-facing role
- Data analysis experience and strong Microsoft Excel skills
- Ability to work independently as well as in a team environment, Ability to identify and prioritize multiple tasks with keen attention to detail and focus on risk management
- Fluent Portuguese speaker preferred. Spanish also advantageous
Deutsche Bank is a leading global investment bank and financial services firm. We are committed to providing our clients with exceptional service and innovative solutions. Our team is dedicated to building strong relationships with our clients and delivering results-driven solutions.
