Client Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled and experienced Client Service Representative to join our team at Canon Solutions America, Inc. As a Client Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
Your Impact:
You will play a critical role in ensuring that our clients receive the highest level of service and support, and that their needs are met in a timely and efficient manner.
Main Responsibilities:
- Provide exceptional customer service and support to clients via phone, email, and in-person.
- Respond promptly to client requests and inquiries, and resolve issues in a timely and professional manner.
- Work closely with the site team to ensure that client needs are met and that site operations are running smoothly.
- Contribute to the creation and maintenance of site procedures and policies to ensure that client needs are met and that site operations are running efficiently.
- Oversee and manage daily and monthly records on service activity, and ensure that all necessary reports are completed and submitted in a timely manner.
- Communicate effectively with clients and site team members to ensure that all needs are met and that site operations are running smoothly.
- Perform general front office reception duties, including greeting visitors, answering phone calls, taking messages, and scheduling conference rooms.
- Respond to customer needs and requests, and accept deliveries and set up food and beverages for meetings.
Requirements:
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Prior experience in a customer service environment.
- Good customer service and communication skills.
- Good computer skills/technical knowledge.
- Ability to work OT as needed.
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Ability to multitask and prioritize in order to meet deadlines.
- Ability to work with minimal supervision.
What We Offer:
We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.
About Us:
Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.
We help drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions.
We are a wholly owned subsidiary of Canon U.S.A., and have sales and service locations across the U.S.
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
Equal Employment Opportunity:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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