Client Service Representative
2 weeks ago
Are you passionate about delivering exceptional service and building meaningful relationships with clients? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we have an exciting opportunity for you to join our team at Rotunda Software as a Client Service Specialist.
About the RoleAs a Client Service Specialist, you will be the primary point of contact for our clients, providing top-notch support and guidance to help them get the most out of our software solutions. You will be responsible for uncovering clients' needs, solving problems, and customizing software setups to meet their unique requirements. Your excellent communication and interpersonal skills will enable you to build strong relationships with clients, understand their challenges, and provide tailored solutions to drive their success.
Key Responsibilities- Becoming intimately familiar with the benefits and features of Rotunda's products and applying that knowledge to real-life scenarios.
- Building long-term relationships with clients by uncovering challenges, providing solutions, and winning their ongoing business.
- Fortifying relationships with existing clients, offering guidance and support, and ensuring they leverage opportunities to benefit from expanded use of our services.
- Utilizing Zendesk to track all work and communication.
- Beta testing new features and product releases to ensure they are bug-free.
- Participating in side projects tailored to individual strengths and interests.
- A service-focused mentality and approach.
- A love for talking to people and building relationships.
- Demonstrated patience and a passion for teaching people new skills.
- The ability to problem-solve and learn new technology easily.
- Excellent verbal and written communication skills.
- A desire to exceed expectations and grow professionally.
- A meaningful product that people love.
- A service-focused, positive culture built around mutual respect and personal growth.
- $40K - $55K USD base salary.
- Stability. Rotunda has been self-funded and profitable for over 15 years.
- Annual retreats.
- 401(k) Profit Sharing Plan.
- Health insurance reimbursement.
- 4 weeks of annual paid time off (vacation and sick leave).
- Paid parental leave.
- Paid sabbatical program.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and service-oriented individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.
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