Appointment Scheduling Specialist
2 weeks ago
Paradigm Oral Health is a distinguished oral surgery practice dedicated to providing outstanding patient care and superior service to our referring healthcare professionals. We are seeking a dedicated, enthusiastic, and compassionate individual to assist in the growth of our practice and to continue serving the Lincoln community with all their oral surgery requirements. While prior experience in healthcare is advantageous, it is not mandatory.
The role of the Scheduling Coordinator is pivotal as they create the first impression in our patients' journey by delivering exceptional customer service primarily through phone interactions, along with occasional in-person patient support. Scheduling Coordinators are also responsible for a variety of patient care and administrative tasks as outlined below.
Key Responsibilities:
- Answer incoming calls and schedule appointments while collecting necessary patient financial information and ensuring accurate documentation in the patient's records.
- Deliver high-quality customer service while communicating with patients, referring offices, and team members through phone and electronic channels.
- Respond to calls promptly and maintain a positive demeanor.
- Coordinate schedules for multiple practices according to each provider's preferences.
- Optimize appointment scheduling to enhance patient satisfaction and effectively utilize exam and treatment spaces.
- Conduct outbound calls to patients referred for procedures.
- Address patient inquiries related to post-operative care and billing matters.
- Foster professional relationships with referring offices.
- Uphold confidentiality of all patient information in compliance with HIPAA regulations.
- Perform additional related duties as required.
Qualifications:
- High school diploma or equivalent is required.
- A minimum of one year of customer service experience is necessary.
Skills and Competencies:
- Familiarity with dental terminology.
- A friendly, approachable, and professional demeanor.
- Basic office skills, including typing and filing.
- Strong organizational abilities.
- Meticulous attention to detail.
PId90e59ee38a
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