Appointment Scheduling Specialist

2 weeks ago


Lincoln, Nebraska, United States Paradigm Oral Health Full time

Paradigm Oral Health is a distinguished oral surgery practice dedicated to providing outstanding patient care and exceptional service to our referring practitioners. We are seeking a dedicated, enthusiastic, and empathetic team member to assist in expanding our practice and continuing to meet the oral surgery needs of the Lincoln community and its surroundings.

The role of the Scheduling Coordinator is pivotal in shaping our patients' experiences by delivering exceptional customer service primarily through phone interactions, along with occasional in-person patient support. Scheduling Coordinators also undertake various patient care and administrative responsibilities as outlined below.

Key Responsibilities:

  • Respond to phone inquiries, schedule appointments, collect patient financial obligations, and ensure comprehensive information is recorded in the patient's chart.
  • Deliver a high level of customer service while engaging with patients, referring offices, and team members through phone and electronic communication.
  • Answer calls promptly and professionally.
  • Coordinate schedules for multiple practices according to each provider's preferences.
  • Optimize appointment scheduling to enhance patient satisfaction and ensure efficient use of exam and treatment rooms.
  • Make outbound calls to patients referred for procedures.
  • Handle patient inquiries regarding post-operative care and billing matters.
  • Maintain professional relationships with referring offices.
  • Ensure confidentiality of all information in compliance with HIPAA regulations.
  • Perform additional related duties as assigned.

Qualifications:

  • High school diploma or equivalent is required.
  • A minimum of one year of customer service experience is necessary.

Skills and Competencies:

  • Familiarity with dental terminology.
  • A friendly, approachable, and professional demeanor.
  • Basic office skills, including typing and filing.
  • Strong organizational abilities.
  • Meticulous attention to detail.


PId90e59ee38a



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