IT Solutions Analyst

2 weeks ago

Tampa, Florida, United States Tech Talent Express Full time
Job Description

Overview: Tech Talent Express is at the forefront of transforming customer service through advanced technological solutions. We are looking for a dedicated IT Analyst to become a vital part of our innovative team. This position provides significant opportunities for professional development and career progression within our fast-growing organization.

Key Responsibilities:

  • Technical Expertise: Leverage your extensive background in software development alongside a strong emphasis on IT analysis and support.
  • Utilize PostgreSQL and SQL for crafting essential queries aimed at data extraction and analysis.
  • Diagnose and resolve technical challenges associated with our customer service technologies.
  • Familiarity with the software development lifecycle (SDLC) is essential.
  • Provide essential support and direction to guarantee the seamless functioning of our technology platform.
  • Employ project management tools such as JIRA to manage tasks and timelines effectively.

Methodological Approach:

  • Exhibit profound knowledge and expertise in IT standards, processes, policies, and procedures.
  • Showcase a commitment to process and methodology through daily practices.
  • Possess a foundational understanding of project management methodologies and product knowledge to aid in process design and governance.

Team Collaboration and Leadership:

  • Demonstrate a strong commitment to fostering a collaborative, innovative, and high-performing work environment.
  • Guide, assist, and mentor team members in utilizing processes, tools, and technology effectively.
  • Promote and embody the company’s mission, strategy, and values.
  • Encourage a culture of ownership and pride in delivering exceptional quality and excellence.
  • Evaluate solution risks and support the project team in prioritizing tasks.

Skills and Competencies:

  • Abilities:
    • Exhibit strong teamwork skills and the ability to collaborate across all organizational levels.
    • Influence and motivate others with a positive and confident demeanor.
    • Demonstrate a commitment to progress and accountability for results.
    • Manage multiple tasks effectively while prioritizing responsibilities.
    • Possess strong analytical and problem-solving capabilities with a keen willingness to learn.
    • Communicate challenges and successes transparently to leadership.
    • Display meticulous attention to detail consistently.
    • Adapt flexibly to shifting priorities and assist in various areas as needed.
  • Technical Skills:
    • Analyze and enhance business processes linked to IT and customer service.
    • Provide expert consultancy, conduct evaluations, and suggest improvements.
    • Set up and configure IT tools and frameworks efficiently.
    • Analyze data to derive insights that inform business operations and decision-making.
    • Exhibit project management capabilities in planning, executing, and monitoring IT initiatives.
    • Facilitate training sessions for team members on maintaining and updating IT systems.
    • Ensure thorough documentation and a smooth transition process.
    • Demonstrate project management skills, including planning, execution, and monitoring.
    • Effectively manage multiple tasks and prioritize accordingly.
    • Possess excellent written and verbal communication skills.
    • Clearly convey complex information to both technical and non-technical audiences.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline.
  • 3-4 years of experience in IT support, IT Helpdesk, Business Analysis, or System Administration.

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