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IT Solutions Analyst
2 months ago
Overview: Tech Talent Express is on the lookout for a dedicated IT Analyst to join our innovative team. This position is pivotal in enhancing our customer service capabilities through advanced technological solutions. As an IT Analyst, you will collaborate closely with leadership, providing essential insights and technical support to elevate customer experiences and optimize business operations.
Key Responsibilities:
- Technical Expertise: Bring a wealth of experience in merging software development with IT analysis and support.
- Utilize PostgreSQL and SQL for effective data extraction and analysis.
- Identify and resolve technical challenges related to our customer service technologies.
- Familiarity with the software development lifecycle (SDLC) is essential.
- Ensure the seamless functioning of our technology platform through proactive support.
- Employ project management tools like JIRA to manage tasks and timelines efficiently.
Methodological Approach: Exhibit profound knowledge of IT standards, processes, and policies.
- Promote a culture of process improvement and methodology in daily activities.
- Possess a foundational understanding of project management principles and product knowledge.
Team Collaboration and Leadership: Commit to fostering a collaborative and high-performing team environment.
- Guide and mentor team members in utilizing tools and technology effectively.
- Embody and advocate for the company’s mission, strategy, and values.
- Encourage a sense of ownership and pride in delivering quality outcomes.
- Evaluate solution risks and assist in prioritizing project tasks.
Skills and Competencies:
- Abilities:
- Collaborate effectively with all organizational levels.
- Influence and motivate others with a positive demeanor.
- Demonstrate a commitment to progress and accountability.
- Manage multiple priorities efficiently.
- Possess strong analytical and problem-solving capabilities.
- Communicate challenges and successes transparently to leadership.
- Exhibit meticulous attention to detail.
- Adapt to shifting priorities with flexibility and willingness.
- Technical Skills:
- Analyze and enhance business processes related to IT and customer service.
- Provide expert consultancy and actionable recommendations for improvements.
- Set up and configure essential IT tools and frameworks.
- Analyze data to derive insights that support business decisions.
- Demonstrate project management proficiency in planning and executing IT initiatives.
- Conduct training sessions for team members on IT system maintenance.
- Ensure thorough documentation and smooth transitions.
- Exhibit strong written and verbal communication skills.
- Effectively convey complex information to diverse audiences.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- 3-4 years of relevant experience in IT support, business analysis, or system administration.