General Manager
1 week ago
About the Job
At Quality Talent Group, we're seeking a skilled General Manager to lead our collision repair team. As a key member of our operations team, you'll be responsible for driving business growth and ensuring exceptional customer service.
Key Responsibilities
- Meet or exceed location revenue goals and other key performance indicators (KPIs)
- Manage the front and back of shop operations to ensure high levels of shop throughput, production quality, and efficiency
- Assign repair jobs to technicians and prioritize vehicles for teardown or paint
- Support teammates during peak times by receiving customers, checking in vehicles, and writing estimates as needed
- Monitor and attain production goals and standards, ensuring all repairs meet quality standards and are billed accurately
- Manage daily production flow, communicating with team members to ensure production is moving as needed to meet delivery requirements
- Write estimates, including DRP complaint estimates and complete estimates after full disassembly and damage discovery
- Recruit, coach, and develop team members, providing individual performance coaching and feedback
Requirements
- Knowledge of the collision industry, including high-level knowledge of insurance procedures and requirements
- Aptitude in decision-making and problem-solving
- Ability to lead and work collaboratively with others to meet shared objectives
- Demonstrated ability to meet deadlines and achieve successful results
- Proficient knowledge and use of estimating software, such as CCC ONE Total Repair Software
- Valid driver's license
Benefits
- Competitive pay
- Weekly paychecks
- 401(k) with company match
- Medical, vision, and dental insurance
- Additional elective benefits
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