General Manager

1 week ago


Quakertown, Pennsylvania, United States Quality Talent Group Full time

About the Job

At Quality Talent Group, we're seeking a skilled General Manager to lead our collision repair team. As a key member of our operations team, you'll be responsible for driving business growth and ensuring exceptional customer service.

Key Responsibilities

  • Meet or exceed location revenue goals and other key performance indicators (KPIs)
  • Manage the front and back of shop operations to ensure high levels of shop throughput, production quality, and efficiency
  • Assign repair jobs to technicians and prioritize vehicles for teardown or paint
  • Support teammates during peak times by receiving customers, checking in vehicles, and writing estimates as needed
  • Monitor and attain production goals and standards, ensuring all repairs meet quality standards and are billed accurately
  • Manage daily production flow, communicating with team members to ensure production is moving as needed to meet delivery requirements
  • Write estimates, including DRP complaint estimates and complete estimates after full disassembly and damage discovery
  • Recruit, coach, and develop team members, providing individual performance coaching and feedback

Requirements

  • Knowledge of the collision industry, including high-level knowledge of insurance procedures and requirements
  • Aptitude in decision-making and problem-solving
  • Ability to lead and work collaboratively with others to meet shared objectives
  • Demonstrated ability to meet deadlines and achieve successful results
  • Proficient knowledge and use of estimating software, such as CCC ONE Total Repair Software
  • Valid driver's license

Benefits

  • Competitive pay
  • Weekly paychecks
  • 401(k) with company match
  • Medical, vision, and dental insurance
  • Additional elective benefits

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