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General Manager

2 months ago

Quakertown, Pennsylvania, United States Quality Talent Group Full time

About the Job

At Quality Talent Group, we're seeking a highly skilled and experienced General Manager to join our team. As a key member of our organization, you will be responsible for leading our repair center and driving business growth.

Key Responsibilities

  • Meet or exceed location revenue goals and other key performance indicators (KPIs)
  • Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality, and efficiency
  • Labor assignment and production management: assign repair jobs to body technicians and prioritize vehicles for teardown or paint
  • Teammate support: support teammates during peak times by receiving customers, checking in vehicles, and writing estimates as needed
  • Monitor and attain production goals and standards: ensure all repairs are in line with industry quality standards, repairs are billed accurately and correctly, and back of shop personal protective equipment (PPE) protocol is upheld for teammate safety
  • Complete shop payroll and staffing in a timely manner: ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave
  • Manage daily production flow: communicate with team members, body technicians, repair planners, and shop assistants to ensure production is moving as needed to meet delivery requirements
  • Write DRP complaint estimates as needed: write complete estimates after full disassembly and damage discovery, update CEs estimates as needed, and lock final estimates
  • Team acquisition, coaching, and development: responsible for understanding all teammate position requirements, interviewing and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth and progression opportunities

Requirements

  • Knowledge of the collision industry, including high-level knowledge of insurance procedures and requirements for a variety of carriers
  • Aptitude in decision-making and problem-solving
  • Ability to lead and work collaboratively with others to meet shared objectives
  • Demonstrated ability to meet deadlines and achieve successful results
  • Proficient knowledge and use of estimating software (CCC ONE Total Repair Software)
  • Proficient with computers and other technology
  • Valid driver's license required

Benefits

  • Competitive pay
  • Weekly paychecks
  • 401(k) with company match
  • Medical, vision, and dental insurance
  • Additional elective benefits