Customer Service Representative

1 week ago


Grand Prairie, Texas, United States Golden Corral Full time

Join Our Team:
At our franchise organization, we are looking for enthusiastic and welcoming individuals to become part of our dynamic team.

Role Overview:
The role of the Cashier / Host is pivotal in shaping the guest's experience as they enter and exit our establishment. The interactions you have with our guests during these key moments will significantly influence their decision to return.

Key Responsibilities:

  • Guest Engagement:
    Welcome guests warmly as they arrive and extend a heartfelt invitation for their return as they depart.
  • Assist guests with any inquiries or needs they may have.
  • Efficiently manage GC On the Go To-Go orders.
  • Maintain a friendly and professional demeanor on the phone.
  • Accurately process payments.
  • Understand and adhere to position responsibilities related to timely service delivery.
  • Be knowledgeable about the daily buffet offerings, menu items, and pricing.
Maintaining Cleanliness:
  • Ensure the vestibule, host/cashier area, and adjacent spaces are organized and clean.
  • Assist in setting up the buffet correctly and ensure all labels are accurate. Clean all buffet areas and their surroundings.
  • Comply with local health department regulations.
  • Complete assigned cleaning tasks to uphold service and quality standards.
Operational Duties:
  • Notify management when cash levels in the drawer require secure storage to minimize theft risk.
  • Ensure cash drawer balances with daily records.
We appreciate your interest in joining our team. After submitting your online application, you may be asked to complete an additional questionnaire specific to this position.

We are proud to be an equal opportunity employer, and all qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This franchise is independently owned and operated. Your application will be directed to the franchisee, and all hiring decisions will be made by their management team. Inquiries regarding employment should be directed to the franchise location.

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