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Customer Service Representative

2 months ago

Grand Prairie, Texas, United States Orora Full time
About the Role

At Orora, we are seeking a highly skilled and motivated Customer Service Representative to join our team in Dallas, TX. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our diverse customer base.

Key Responsibilities
  • Provide timely and accurate order entry and follow-up to ensure on-time shipment.
  • Communicate lead times and resolve customer inquiries in a professional and courteous manner.
  • Generate quotations and respond to RFQs in a timely and efficient manner.
  • Develop strong relationships with accounts to drive sales growth and customer satisfaction.
  • Coordinate customer design requests and maintain design logs for follow-up and completion.
  • Proactively contact customers to gain new orders and identify opportunities for growth.
Requirements
  • High School Diploma or equivalent, plus 3 years of related experience and training.
  • Ability to communicate effectively with internal and external customers individually and in groups.
  • Ability to add, subtract, multiply, and divide in all units of measurement, common fractions, decimals, etc.
  • Ability to use specific computer software and solve problems dealing with a variety of concrete variables.
About Us

At Orora Packaging Solutions, we believe our packaging touches lives. Together, we deliver on the promise of what's inside. We help customers develop optimized packaging solutions that transform the packaging experience.

Our Culture

We value Teamwork, Passion, Respect, and Integrity. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers' expectations.