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Customer Service Representative

2 months ago

Grand Prairie, Texas, United States Crawford Services, Inc. Full time

Job Summary

Crawford Services, Inc. is a leading provider of plumbing and HVAC services in North Texas, committed to delivering exceptional customer experiences. We are seeking a highly skilled Customer Service Representative to join our team.

Key Responsibilities:

  • Receive and schedule demand service calls while performing various customer service tasks.
  • Receives incoming service calls (residential and commercial) and schedules inbound calls for maintenance agreement visits.
  • Schedules calls for customers in need of service, ensuring accurate and efficient call handling.
  • Dispatches and debriefs after-hours calls, entering all billing and other information to close out those calls.
  • Enters all call information into Service Titan, including method of payment for the call.
  • Assists the DC with tech debriefing and work order type information closed out correctly at the end of the day.

Requirements:

  • Must possess the company's core values.
  • Regular and punctual attendance, with the ability to work overtime if needed.
  • Excellent customer service principles and practices.
  • Skill in operating personal computers and programs such as database and word processing software.
  • Skill in operating a multi-line phone system.
  • Skill in verbal and written communication.
  • Ability to handle a variety of tasks and perform accurate data entry.
  • Team player with the ability to leave personal baggage at the door.
  • Preferred two-year office experience working in a customer service role.

What We Offer:

  • Competitive pay.
  • Advancement opportunities.
  • Great health benefits and vacation days.
  • 401K plan.
  • Paid holidays.

Crawford Services, Inc. is an Equal Opportunity Employer.