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About AEG Worldwide Inc.
AEG Worldwide Inc. is a leading sports and live entertainment company with operations in various business segments, including:
AEG Presents: A leading live music company dedicated to producing and promoting global and regional concert tours, music events, and world-renowned festivals.
AEG Sports: The world's largest operator of sports franchises and high-profile sporting events.
AEG Global Partnerships: Supports each of AEG's divisions through worldwide sales and servicing of sponsorships, including naming rights, premium seating, and other strategic partnerships.
AEG Real Estate: Develops major sports and entertainment districts worldwide.
We use our global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms, and integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists, and fans.
Job Summary
The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. This role is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues or problems arise.
Key Responsibilities
- Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s).
- Communicate in a professional manner with other building staff, clients, guests, supervisors, and corporate staff on important information.
- Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements.
- Display a calm and attentive demeanor when rectifying issues with guests.
- Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area.
- Control access points to prevent unauthorized entries.
- Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.
Requirements
- A minimum education level of: High School Diploma or its equivalency.
- A minimum of 0-1 years of related work experience.
- Able to work efficiently in a fast-paced environment.
- Able to remain in a stationary position, often standing for prolonged periods.
- Able to frequently ascend/descend stairs.
- Able to work in/around loud environments.
- Exemplify a strong commitment and willingness to provide excellent customer service.
- Maintain a neat, clean, and professional appearance.
- Possess strong interpersonal and communication skills.
- Sound judgment; able to make sound decisions.
- Available to work evenings, weekends, and holidays.
