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Customer Service Representative

2 months ago

Grand Prairie, Texas, United States Wurth Louis & Company Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Wurth Louis & Company. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Order Management: Process and verify customer orders, ensuring accuracy and efficiency.
  • Communication: Develop and maintain strong relationships with customers, internal departments, and vendors to drive operational excellence.
  • Problem-Solving: Analyze and resolve complex customer issues, escalating when necessary.
  • Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance customer satisfaction and experience.
Requirements
  • Education: Bachelor's degree preferred, High School or GED equivalent required.
  • Experience: Minimum 2-4 years of experience in customer service/data entry role, SAP experience preferred.
  • Skills: Excellent written and verbal communication skills, ability to multi-task, work well under pressure, and maintain confidentiality.
  • Physical Requirements: Ability to sit, stand, walk, and lift up to 25 lbs., finger dexterity for data entry, and visual acuity.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within the company.
  • Collaborative Environment: A collaborative and dynamic work environment.