Customer Service Representative

1 week ago


Grand Prairie, Texas, United States Orora Packaging Solutions Full time
Job Description

Job Title: Customer Service Representative - Pollock DFW CORR

Job Summary:

Orora Packaging Solutions is seeking a highly skilled Customer Service Representative to join our team in Dallas, TX. As a Customer Service Representative, you will be the first point of contact for our diverse customer base, providing exceptional customer service and support to ensure customer satisfaction and loyalty.

Key Responsibilities:

  • Provide timely and effective customer service through efficient quotation and subsequent follow-up, order entry, and inquiry resolution.
  • Manage customer experience for orders from entry through completion, ensuring accurate order entry and timely communication of lead times.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Generate quotations and respond to RFQs in a timely manner, following up on quotes to determine status and identify opportunities for growth.
  • Develop strong relationships with accounts to drive sales growth and increase customer loyalty.
  • Coordinate customer design requests and maintain design logs for follow-up and completion.
  • Proactively contact customers to gain new orders and identify opportunities for growth.
  • Perform other duties and responsibilities as assigned.

Requirements:

  • High School Diploma or equivalent, plus 3 years of related experience and training.
  • Ability to communicate effectively with internal and external customers individually and in groups.
  • Ability to add, subtract, multiply, and divide in all units of measurement, common fractions, decimals, etc.
  • Ability to use specific computer software and familiarity with corrugated terminology.
  • Ability to solve problems dealing with a variety of concrete variables.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading packaging solutions company.


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