General Manager, Madison Avenue
3 weeks ago
At International Cosmetics & Perfumes, we are seeking a highly skilled and experienced General Manager to lead our Creed Boutique on Madison Avenue. As a key member of our team, you will be responsible for overseeing all daily operations, building a teamwork environment, and leading by example to ensure all goals are met while providing best-in-class customer service internally and externally.
Key Responsibilities:- Lead a high-performing customer service-oriented team, coaching and providing feedback as necessary to ensure all customers receive a captivating, branded customer experience in line with brand strategies.
- Set performance targets and drive store productivity and profitability using selling tools such as Shopify and HubSpot.
- Plan your store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time.
- Demonstrate knowledge of the luxury retail market and current trends, staying aware of current advertising and marketing campaigns, new product launches, and promotions.
- Embrace brand messages and cascade company communications to all members of your team.
- Continuously build business through out-of-store networking and in-store events.
- Ensure the boutique is adequately stocked, cleaned, and properly merchandised, enforcing loss prevention and shortage control procedures and maintaining all safety standards.
- Recruit, select, and onboard store staff, developing a strong bench of managers for future leadership positions.
- Minimum 3 years of sales and management experience in the luxury sector, with a plus for beauty or fragrance experience.
- Strong leadership skills with the ability to coach, develop, and inspire a team.
- Exceptional client service/customer experience approach and mentality.
- Excellent listener with business acumen skills and strong interpersonal relationships.
- Able to coordinate and attend regular trainings and stay current on product knowledge.
- Strong presentation, communication, and organization skills with high attention to detail.
- Ability to analyze the business and identify new functional growth opportunities.
- Experienced and proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and technically savvy.
- Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change.
- Always maintain shop floor standards, including taking proactive measures.
- Willing to take on new challenges/opportunities as they arise.
- Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds.
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General Manager, Madison Avenue
1 week ago
New York, New York, United States International Cosmetics and Perfumes Full timeJob Title: General Manager, Madison AvenueAs a General Manager at Madison Avenue, you will be responsible for overseeing the daily operations of our luxury boutique, ensuring a seamless customer experience, and driving sales growth. You will lead a high-performing team, coach and develop staff, and maintain a deep understanding of the luxury retail market...
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