Restaurant Operations Manager

5 hours ago


Lakeland, Florida, United States Salem's Fresh Eats Full time
Restaurant Operations Manager

At Salem's Fresh Eats, we are seeking a highly skilled Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring excellent customer service, and maintaining high-quality standards.

Key Responsibilities:

  • Staff Management: Assist in recruiting, hiring, and training new restaurant staff. Schedule and assign tasks to employees, including servers, cooks, and support staff.
  • Customer Service: Maintain a welcoming and friendly atmosphere for guests. Address customer complaints and resolve issues promptly and professionally.
  • Operational Duties: Assist in inventory management, including ordering supplies and tracking inventory levels. Monitor restaurant cleanliness, ensuring compliance with health and safety regulations.
  • Financial Management: Help manage the restaurant's budget, including controlling costs and maximizing profitability. Assist in monitoring and reporting financial performance, including sales and expenses.
  • Menu and Food Quality: Ensure that food preparation and presentation are established. Monitor food safety and sanitation practices.
  • Training and Development: Conduct training sessions for staff to enhance their skills and knowledge. Foster a culture of continuous learning and development among the team members.
  • Compliance: Ensure compliance with local, state, and federal regulations, including food safety and labor laws. Maintain accurate records and documentation related to restaurant operations.
  • Marketing and Promotion: Assist in implementing marketing strategies to attract and retain new customers. Participate in promotional events and community engagement activities.
  • Administration: Assist GM in completing financial and inventory reports and other administrative duties as requested. Performs cash register opening and closing procedures.

Requirements:

  • Proven experience in the restaurant industry, with at least 2-3 years in a supervisory or managerial role.
  • Strong communication and leadership skills.
  • Exceptional customer service orientation.
  • Knowledge of restaurant operations, including food safety and sanitation.
  • Proficiency in restaurant management software and fundamental financial analysis.
  • Ability to work in a fast-paced and dynamic environment.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Food handler's certification may be required depending on local regulations.
  • Reliable and dependable attendance.
  • High school diploma required.
  • Serve Safe certified.
  • Successful completion of a manager certification program.
  • Annual passing cooking test to ensure quality control assurance and ongoing training.


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