Restaurant Operations Manager

13 hours ago


Lakeland, Florida, United States Nick & Moes Full time
Restaurant Operations Manager

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Nick & Moes. As a key member of our management team, you will be responsible for overseeing all aspects of our restaurant operations, ensuring a high-quality experience for our guests and motivating our staff to deliver exceptional customer service.

Key Responsibilities:

  • Oversee front and back of house restaurant operations
  • Ensure customer satisfaction through promoting excellent service and responding to customer complaints
  • Maintain quality control for all food served
  • Analyze staff evaluations and feedback to improve the customer experience
  • Project future needs for goods, kitchen supplies, and cleaning products
  • Oversee health code compliance and sanitation standards
  • Seek ways to cut waste and decrease operational costs
  • Generate weekly, monthly, and annual reports
  • Train new employees and provide ongoing training for all staff

Requirements:

  • High school diploma required
  • Significant work experience in management and the hospitality industry
  • Strong working knowledge of food and beverage service
  • Ability to use restaurant management software
  • Strong leadership skills
  • Decisive and critical thinker

Nice to Have:

  • Associate's or Bachelor's degree in Business Administration or Hospitality preferred
  • Front and back of house experience is a plus


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