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Client Relations Specialist

2 months ago

Charlotte, North Carolina, United States Closets by Design Charlotte Full time
Customer Service/Office Representative

Closets by Design Charlotte is a prominent name in the home organization industry.

Key Responsibilities:

This role is essential in delivering outstanding customer support, which encompasses managing phone inquiries, scheduling appointments, and maintaining client records. The environment is dynamic, making attention to detail crucial for success in this position.

Core Duties Include:
  • Responding to customer inquiries via phone and email.
  • Engaging in extensive problem-solving, processing orders, and communicating effectively with both customers and internal teams.
  • Coordinating service schedules with the Installation Department.
  • Updating customer files with all interactions, documenting inquiries, complaints, comments, and resolutions.
  • Following up to confirm that necessary adjustments were made to address customer issues.
Qualifications:
  • Proficiency in computer applications, particularly Microsoft Office.
  • Prior experience in customer service within an office environment.
  • Exceptional interpersonal and communication skills, both verbal and written.
  • Professional phone etiquette.
  • Familiarity with Customer Relationship Management Software.
Experience in customer service within the home improvement sector is advantageous.

Benefits:
  • A professional and business casual work atmosphere.
  • 401(k) plan with employer matching.
  • Choice of four health insurance plans.
  • Additional insurance options, including dental, vision, life, and long-term care.
  • Paid holidays and paid time off.
  • Employee discounts with various vendors through our partner program.
We are an equal opportunity employer.