Information Technology Support Specialist
2 weeks ago
This role is situated within the Office of the Commissioner, specifically in the Office of Digital Transformation (ODT), focusing on Information Management and Technology. The individual in this position serves as the primary point of contact for daily interactions between the OIMT personnel and the user community regarding the functionality and operation of existing IT resources.
Eligibility Criteria
- Internal Agency Candidates
Current employees of this agency. - Career Transition Candidates
Federal employees classified as "surplus" or "displaced".
Current permanent employees in a Career or Career-Conditional appointment may apply. Individuals eligible under Schedule A (those with disabilities) are also encouraged to apply.
Key Responsibilities
- Deliver IT assistance to the agency.
- Conduct various programming and systems analysis tasks related to the agency's information management systems and networks that support regulatory, scientific, and administrative functions.
- Design, develop, and sustain a comprehensive database for information management.
- Utilize commercially available software to design and enhance automated information collection and reporting systems.
- Oversee evaluation, selection, installation, acceptance testing, modifications, maintenance, vendor communication, training, distribution, customer support, and general troubleshooting.
- Citizenship Requirement: Applicants must be U.S. Citizens.
- Background Investigation: All employees must successfully complete a security investigation.
- Time-in-Grade Requirement: Current Federal employees must meet time-in-grade requirements.
- Direct Deposit: All federal salary payments will be electronically deposited.
The IT Specialist role is classified under the 2210 occupational series. To qualify, candidates must meet specific experience requirements.
Minimum Qualifications:
Specialized experience must demonstrate the knowledge, skills, and abilities necessary for successful performance in this role, typically requiring one year of full-time work experience.
Competency Requirements
- Attention to Detail - Demonstrates thoroughness and conscientiousness in work.
- Customer Service - Engages with clients to assess needs and provide assistance.
- Oral Communication - Effectively conveys information to various audiences.
- Problem Solving - Identifies issues and evaluates information to generate solutions.
Application Process
Applicants are responsible for ensuring their application is complete and submitted on time. All qualifications must be met by the closing date of the announcement.
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