User Support Specialist
1 month ago
User Support Specialist – one (1) in U.S. Attorney’s Office, 901 St. Louis Street, Suite 500, Springfield, Missouri
- Assists the IT Staff in performing a variety of tasks associated with the day-to-day operations and administration of IT systems within the office.
- Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media.
- Assists users with various IT related troubles.
- Assists in the configuration, installation, and maintain USAO hardware and software.
- Properly maintains and controls assigned telecommunication systems using knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Administering user accounts.
- Monitors compliance and maintains assigned information systems security procedures in accordance with internal, agency, and Federal information security regulations and policies.
- Actively using trouble tickets to follow issues.
- Tracking IT equipment.
- Assists with Personal Identity Verification cards (PIV) activations, updates, and other issues.
- Training district users.
- Assist in the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training.
Required Qualifications:
- Must be able to obtain and maintain MRPT facility credentials/authorization. Note: US Citizenship is required for MRPT facility credentials/authorization at this work location
- Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
- Certain applications may require certification by the software provider. Certain applications may require certification by the software provider. Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
- Excellent oral and written communications skills required. Pleasant telephone manner important. Undergraduate degree valued.
- Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.
- Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Prior experience in automated litigation support preferred.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
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