Heating and Cooling Service Supervisor

2 weeks ago


Mount Laurel, New Jersey, United States Horizon Services Full time
Job Overview

Company Overview:
Horizon Services, Inc. is a premier provider of Residential Plumbing, Heating, Air Conditioning, and Drain Cleaning services across multiple states, including Delaware, Pennsylvania, Maryland, and New Jersey. With over two decades of excellence, we pride ourselves on delivering unmatched service quality and reliability.


Position Summary:
We are on the lookout for a proactive HVAC Service Manager to join our team. This role will be pivotal in overseeing a dedicated team of over 15 professionals and managing substantial revenue streams exceeding $6 Million. The ideal candidate will be adept at coordinating HVAC services and repairs tailored to customer needs.


Qualifications:
To be considered for this role, candidates must possess:

  • Over 10 years of experience in the Residential HVAC sector.
  • A minimum of 3 years in a service management capacity.
  • A diploma or certificate from a Technical School.
  • An Associate's Degree.
  • Comprehensive knowledge of HVAC systems, tools, and materials.
  • Strong technical expertise within the field.
  • Exceptional customer service skills.
  • The ability to adapt to a flexible work schedule as required.
  • A solid understanding of operational planning, scheduling, and logistics.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office applications, particularly Word and Excel.

Key Responsibilities:
The HVAC Service Manager will:

  • Lead and manage the Service and Dispatch teams, including hiring, training, and performance evaluation.
  • Stay updated on industry advancements and share insights with team members.
  • Coordinate team activities to meet and exceed performance goals.
  • Conduct regular meetings to discuss policies, performance metrics, and safety standards.
  • Ensure exceptional customer service is delivered consistently.
  • Assist in resolving customer inquiries and issues promptly.
  • Support and promote the company’s brand and values.

Compensation and Benefits:
Horizon Services is recognized for its commitment to employee growth and competitive compensation. We offer a comprehensive benefits package, including:

  • Medical, Dental, and Vision coverage.
  • Flexible Spending Accounts for dependent and medical care.
  • Prescription drug coverage.
  • Company-sponsored life insurance.
  • Short and long-term disability coverage.
  • A 401K plan with company matching.
  • Paid time off and access to an on-site gym.
  • Family-oriented events throughout the year.

Interested candidates are encouraged to submit a cover letter detailing their qualifications and a resume outlining their experience and salary expectations.

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