Event Service Supervisor
2 weeks ago
The Banquet Captain is responsible for overseeing the banquet team to ensure the successful execution of events. This role includes managing the setup, service, and breakdown of functions while maintaining a safe and efficient environment.
KEY RESPONSIBILITIES
This outline highlights the primary duties and qualifications required for the position. It is not exhaustive and may evolve with operational needs.
- Review Banquet Event Orders (BEOs) to confirm accuracy and completeness.
- Inspect room arrangements to ensure adherence to BEO specifications and maintain cleanliness in all public areas.
- Engage with event representatives to provide assistance and guidance during functions.
- Communicate any changes in BEOs to the catering office and relevant departments.
- Coordinate with banquet staff regarding setups, modifications, and scheduling for all events.
- Assess staffing requirements for upcoming functions and adjust schedules as necessary.
- Act as a banquet server when required, including setup, guest greeting, and service.
- Conduct final inspections of banquet areas post-event to ensure equipment is returned and spaces are clean.
- Ensure all banquet checks are signed by clients and accurately processed at the end of the day.
- Provide coaching and feedback to team members to improve performance and address any disciplinary issues when necessary.
- Maintain knowledge of menu items and be prepared to discuss ingredients and preparation methods with guests.
- Adhere to all company policies and procedures, including safety and security protocols.
- Familiarize oneself with fire prevention and emergency procedures relevant to the department.
- Utilize protective equipment as required and report any unsafe conditions to a supervisor.
- Maintain a professional appearance in accordance with company standards.
- Assist fellow banquet staff as needed to ensure smooth operations.
QUALIFICATIONS
- Minimum of two years of experience in hotel banquet food and beverage service.
- Possession of a valid Food Handler Card.
- Ability to manage paperwork efficiently.
- Basic understanding of food and beverage preparation, service standards, and guest relations.
- Familiarity with appropriate table settings and service ware, as well as various equipment and setup styles.
- Effective verbal communication skills in English to understand and respond to requests from supervisors and guests.
PHYSICAL REQUIREMENTS
- Capability to transport items weighing up to 30 lbs. through crowded areas consistently throughout the shift.
- Ability to lift a maximum of thirty (30) pounds.
- Skill in moving or pushing goods weighing up to 100 lbs. using a hand cart or truck.
- Frequent physical activities including twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.
EOE/M/F/D/V
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