Business Collections Supervisor
3 weeks ago
Job Summary
This position is responsible for supervising a team of associates who mitigate Bank losses through the collection, negotiation, and repayment of loans or other related functions. The successful candidate will be responsible for reviewing functional processes to ensure timely and accurate resolution, facilitating daily workflow, and ensuring timely completion of work.
Key Responsibilities
- Collections Management: Oversees the activities of a team that processes or collects past due small business accounts, ensuring compliance with department policies and procedures.
- Client Engagement: Contacts past due clients to secure payment arrangements or apply the appropriate treatment to resolve delinquency, utilizing an automated dialing platform integrated with the collections system.
- Supervisory Functions: Assesses work of associates for accuracy, process improvements, and efficiencies, ensuring compliance with department policies and procedures. Manages the performance of assigned staff, to include performance, productivity, attendance.
- Business Support: Provides support to the department and associates with complex problems, questions, and research, promoting a culture of continuous improvement and seeking opportunities to further streamline processes.
- Reporting and Analysis: Monitors processes and daily activities, reviewing and preparing collections reports and sharing data as appropriate to management, ensuring ongoing oversight and tracking of problem loans.
Qualifications
The ideal candidate will possess a Bachelor's Degree and 1 year of experience in Business Collections, Default, Foreclosure, Bankruptcy, or Loss Mitigation, or a High School Diploma or GED and 5 years of experience in the same field. Familiarity with applicable regulations (i.e. FDCPA, UDAAP, & Account Management Guidelines) is also required.
Benefits
First Citizens Bank offers a comprehensive benefits program, including customized offerings to support families, however defined. More information regarding our benefits offerings can be found on our website.
About First Citizens Bank
Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success.
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