Supervisor in Training

2 days ago


Raleigh, North Carolina, United States First Citizens Bank Full time
Job Summary

We are seeking a highly skilled and experienced Supervisor in Training to join our Credit Resolution team at First Citizens Bank. As a key member of our team, you will be responsible for supervising the collection of at-risk business loans and ensuring timely and accurate resolution.

Key Responsibilities
  • Oversee the activities of a team that processes or collects past due small business accounts.
  • Contacts past due clients to secure payment arrangements or apply the appropriate treatment to resolve delinquency.
  • Assess work of associates for accuracy, process improvements, and efficiencies.
  • Ensure compliance with department policies and procedures.
  • Manage the performance of assigned staff, to include performance, productivity, attendance.
  • Provide support to the department and associates with complex problems, questions, and research.
  • Monitor processes and daily activities.
  • Review and prepare collections reports and share data as appropriate to management.
Requirements
  • Bachelor's Degree and 1 year of experience in Business Collections, Default, Foreclosure, Bankruptcy, or Loss Mitigation.
  • High School Diploma or GED and 5 years of experience in Business Collections, Default, Foreclosure, Bankruptcy, or Loss Mitigation.
  • Preferred Area of Experience: Supervisory.
  • Familiarity with applicable regulations (i.e. FDCPA, UDAAP, & Account Management Guidelines).
What We Offer

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.


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