A/R Collections Specialist

5 days ago


Raleigh, North Carolina, United States Allbridge Full time
About the Role

We are seeking a highly skilled and customer-focused A/R Collections Specialist to join our team at Allbridge. As a key member of our accounting and collections team, you will play a critical role in ensuring timely payments from customers and maintaining strong relationships with our clients.

Key Responsibilities
  • Contact customers regarding payment of unpaid invoices and work to retain clients
  • Collaborate cross-functionally to verify outstanding balances and customer account status, mitigating credit risk to resolve invoices and delinquent accounts
  • Take initiative to process payments and refunds according to company standards, taking actions to encourage timely payments
  • Update account status records and collection efforts
  • Work independently to creatively build internal/external customer respect and loyalty, identify and utilize effective communication channels and methods
Requirements
  • Preference to have a bachelor's degree in business administration, accounting, management, or a related field
  • Minimum of three years of customer-facing work experience in a similar role in the information technology sector or hospitality industry
  • Ability to meet call and collection quotas, and report on collection activity and accounts receivable status
  • Familiarity with billing and collection procedures and customer service best practices
  • Excellent written and verbal communication skills, both technically and interpersonally in the English language
What We Offer
  • A comprehensive package of benefits, including medical and prescription options, dental, orthodontics, and vision plans
  • Rich HSA company-funded options and Flexible Spending accounts
  • 100% Company paid premiums for Short Term Disability
  • Life and Accidental Death and Dismemberment insurance Plan options
  • Supplemental Insurance Plan options
  • 401(k) Profit-Sharing Retirement plan
  • Flexible Paid Time Off after 60 days of employment
  • Paid Holidays, per Employee Handbook


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