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A/R Collections Specialist

2 months ago

Raleigh, North Carolina, United States Allbridge Full time
Job Summary

We are seeking a highly skilled and motivated A/R Collections Representative to join our team at Allbridge. As a key member of our customer-centric accounting and collections team, you will be responsible for contacting customers regarding payment of unpaid invoices, working to retain clients, and collaborating cross-functionally to verify outstanding balances and customer account status.

Key Responsibilities
  • Contact customers regarding payments of unpaid invoices and monitor accounts to identify outstanding receivables
  • Investigate and resolve customer disputes to effectively resolve billing and customer credit issues
  • Process payments and refunds according to company standards and update account status records and collection efforts
  • Work independently to build internal and external customer respect and loyalty, identify and utilize effective communication channels and methods
  • Establish and maintain effective relationships with internal teams, customers, vendors, and other stakeholders
Requirements
  • Preference to have a bachelor's degree in business administration, accounting, management, or a related field
  • Minimum of three years of customer-facing work experience in a similar role in the information technology sector or hospitality industry
  • Ability to meet call and collection quotas and report on collection activity and accounts receivable status
  • Familiarity with billing and collection procedures and customer service best practices
  • Excellent written and verbal communication skills, both technically and interpersonally in the English language
Benefits

In addition to earnings and other incentives, Allbridge offers a comprehensive package of benefits, including medical and prescription options, dental, orthodontics, and vision plans, rich HSA company-funded options, and flexible spending accounts.

Equal Opportunity Employer Statement

Allbridge is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.