Customer Support Liaison
6 days ago
VOZE is a software company driven by a commitment to excellence and a passion for innovation. We create solutions that positively impact the world by leveraging AI to redefine how sales data is collected, processed, and leveraged.
About the RoleThe Customer Support Specialist is the first point of contact for customers seeking Voze technical assistance. You will build solid relationships with Voze customers by guiding them through Voze features and functionality, recommending solutions to questions they may have, and advocating for them within the organization by promptly escalating issues to the appropriate Voze teams.
Key Responsibilities- Monitor and respond to support requests via phone and email
- Assist customers with technical issues and product questions
- Identify customer needs and recommend the appropriate solutions
- Document and track client support requests, interactions, and resolutions
- Respond to client requests with the documented SLA
- Escalate client and product issues to the appropriate internal teams
- Operate with a "Founders Mentality"
- Prior experience in customer-facing roles
- Customer-focused mindset with a drive for client satisfaction
- Patience and empathy when dealing with non-technical users
- Adept at managing customer relationships through a CRM system
- Competitive salary
- 401K with matching (up to 4%)
- Insurance benefits
- Health insurance with HSA
- HSA Employer contributions
- Dental and Vision Insurance
- Basic Life Insurance
- Long Term Disability Insurance
- Short Term Disability Insurance
- Accident Insurance
- Medical Bridge Insurance
- Employee Premiums covered in full
- A challenging and fun work environment
- Stocked Breakroom
- 10+ Paid Holidays
- Flex Time Off
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