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Customer Experience Specialist

3 months ago

Sandy, United States DH2 Group Full time
Job DescriptionJob DescriptionSalary: $19-$21/hour
  • Great work schedule and environment
  • Variety of duties: administrative, customer service, with kids 1:1

 

Are you detail oriented person with interest in the development of a growing business? Do you have office, communication and customer service skills and work well with other people? Are you about getting things done? This is a great opportunity for a person who wants to provide critical support for changing lives in a business environment.


Benefits:

Competitive wage $19-$21 depending upon experience


Qualifications:

Experience using full suite of Microsoft Office applications and other standard business applications

Some customer service experience preferred

Knowledge of general office equipment such as copiers, printers, and phones


Job Description:

  • Leads day-to-day administrative tasks such as timely and high-quality phone reception, word processing, data entry, filing, and other administrative tasks
  • Provides a positive first impression for potential and existing customers, schedules appointments, and coordinates community and school events.
  • Assists with the assessment of new students and provides a warm and caring environment for them and their families.
  • Greets and assists students, parents, and potential customers according to Sylvan standards
  • Fields inquiry calls from potential customers and distributes to consultants.
  • Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current families
  • Assists Center Directors and with preparing materials for parent conferences, assessments, tours, and other customer appointments
  • Assists Center Directors with other day-to-day tasks of running the Center such as maintaining Center supplies
  • Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards
  • Supports standards and procedures to ensure student safety and well-being
  • May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate


If you aspire to inspire, then we want you on our amazing team