Carwash Operations Director
7 days ago
Company Overview
">We are a leading provider of car wash services, operating in the St. Louis area with multiple locations.
">Salary
">The estimated salary for this position is $51,677 in the first year, increasing to $56,500 in the second year and $62,167 in the third year.
">Job Description
">This role involves overseeing daily operations, managing staff, and ensuring excellent customer service at our car wash facilities.
">Responsibilities
">- ">
Lead by example in delivering outstanding customer service, positively and enthusiastically greeting customers, identifying needs, and selling car wash services, memberships, and other services.
">">Effectively manage daily operations, lead and manage team to meet customer expectations, maintain a safe, clean, and organized environment, and ensure store is opened and staffed correctly.
">">Manage daily production through planning and execution, staff store based on forecasted business needs, and adjust in response to changes in demand.
">">Maintain high service standards by managing quality and customer service standards, perform quality checks to verify results, coach team to improve results, identify trends and recommend improvements.
">">Complete all required administrative tasks punctually and accurately, respond to and effectively resolve customer and employee concerns and issues, troubleshoot equipment breakdowns or failures, monitor and manage store inventories, complete regular audits, and ensure store meets appearance and safety standards.
">">Lead, manage, and supervise employees, provide daily direction and coaching to employees to enhance performance and employee satisfaction, coach, mentor, and develop employees, provide effective orientation, training, and feedback to develop employees.
">">Create and maintain a positive, professional, and safe work environment that is in alignment with Waterway's culture, mission, and core values, create weekly employee schedules that ensures sufficient labor coverage for all key positions, meets business demands, and the needs of employees.
">">Perform other safety, cleaning, and maintenance tasks as needed, be trained and able to perform essential functions of all hourly positions, support, enforce, and follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.
">">Report any damage or injury report in a timely manner, following all established procedures, and various other functions as identified and directed by management.
">">
Required Skills and Qualifications
">Candidates should have an associate's degree or above (or a current college senior) OR at least 2 years' experience in any of the following: supervisory or management experience, preferably in a retail or hospitality setting, professional sales (B2B or B2C), or military leadership.
">Available to work a retail schedule (5 of 7 days, 45 hours, including weekend and holidays), at least 16 years of age, authorized to work in the US and not require sponsorship now or in the future.
">Benefits
">Waterway offers competitive pay, growth opportunities, paid time off (PTO), medical benefits - health, dental, and vision insurance coverage starts within 60 days, long-term investment matching program, college tuition assistance program, very generous referral bonus program, casual uniforms provided, free car washes & fuel discounts.
">Others
">This role requires working outdoors year-round, exposure to wide temperature variations, sunshine, wet weather, humidity, wet surfaces, gasoline, and exhaust fumes, machinery, and moving parts, brief exposure to car wash tunnel noise, periods of extended standing, bending, lifting and carrying up to 50 pounds, driving vehicles, reaching above and below shoulder level, sustained physical effort, sustained continuous and prolonged standing and movement, maintaining a calm and professional disposition in all circumstances.
">Far and near visual acuity, peripheral vision and depth perception, hearing, understanding, and distinguishing speech from other sounds.
">Fluently speak and understand English when communicating with other team members, managers, and customers for business-related purposes, maintain regular, predictable, and punctual attendance, work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
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