Senior Retail Operations Manager

1 week ago


Saint Charles, Missouri, United States Waterway Carwash Full time

Job Summary:

We are seeking a highly motivated and experienced Senior Retail Operations Manager to join our team at Waterway Carwash. As a key member of our leadership team, you will be responsible for overseeing store operations, leading a team of retail professionals, and delivering exceptional customer service.

About the Role:

  • Store Operations: Manage daily store production, ensure efficient execution of business plans, and maintain high standards of quality and customer satisfaction.
  • Team Leadership: Provide direction, coaching, and development opportunities to employees, fostering a positive and professional work environment.
  • Customer Service: Lead by example in delivering outstanding customer service, resolving issues promptly, and building customer loyalty.

Responsibilities:

  • Operations Management: Coordinate daily store activities, manage staff, and ensure compliance with company policies and procedures.
  • Employee Development: Coach, mentor, and develop employees to enhance performance, job satisfaction, and career growth.
  • Sales and Revenue Growth: Identify opportunities to increase sales and revenue, implement effective strategies, and measure results.

Requirements:

  • Education: Associate's degree or above (or current college senior) OR at least 2 years' experience in retail management, supervisory roles, or sales.
  • Experience: Proven track record in retail management, customer service, and team leadership.
  • Skills: Excellent communication, leadership, and problem-solving skills; ability to work in a fast-paced environment and adapt to changing situations.

Benefits:

  • Competitive Salary: $62,167 per year, based on experience.
  • Benefits Package: Medical, dental, and vision insurance; paid time off; long-term investment matching program; college tuition assistance program; and more.

Location: Our stores are located throughout the St. Louis area, offering a dynamic and outdoor work environment.



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