Senior Retail Operations Manager
1 week ago
Job Summary:
We are seeking a highly motivated and experienced Senior Retail Operations Manager to join our team at Waterway Carwash. As a key member of our leadership team, you will be responsible for overseeing store operations, leading a team of retail professionals, and delivering exceptional customer service.
About the Role:
- Store Operations: Manage daily store production, ensure efficient execution of business plans, and maintain high standards of quality and customer satisfaction.
- Team Leadership: Provide direction, coaching, and development opportunities to employees, fostering a positive and professional work environment.
- Customer Service: Lead by example in delivering outstanding customer service, resolving issues promptly, and building customer loyalty.
Responsibilities:
- Operations Management: Coordinate daily store activities, manage staff, and ensure compliance with company policies and procedures.
- Employee Development: Coach, mentor, and develop employees to enhance performance, job satisfaction, and career growth.
- Sales and Revenue Growth: Identify opportunities to increase sales and revenue, implement effective strategies, and measure results.
Requirements:
- Education: Associate's degree or above (or current college senior) OR at least 2 years' experience in retail management, supervisory roles, or sales.
- Experience: Proven track record in retail management, customer service, and team leadership.
- Skills: Excellent communication, leadership, and problem-solving skills; ability to work in a fast-paced environment and adapt to changing situations.
Benefits:
- Competitive Salary: $62,167 per year, based on experience.
- Benefits Package: Medical, dental, and vision insurance; paid time off; long-term investment matching program; college tuition assistance program; and more.
Location: Our stores are located throughout the St. Louis area, offering a dynamic and outdoor work environment.
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