Patient Financial Advisor

2 weeks ago

Syracuse, New York, United States Trinity Health Full time


Employment Type:

Full time
Shift:



Overview:

Posting Job Overview

Mission Statement:

  • At Trinity Health, we are dedicated to serving our communities with compassion and a transformative healing presence.

Vision:

  • To be recognized globally for exceptional patient care and superior clinical outcomes.

Core Values:

  • We practice good stewardship, uphold justice in our relationships, honor the dignity of every individual, strive for excellence, and maintain integrity in our actions.

POSITION SUMMARY:
The Financial Counselor engages directly with patients who may qualify for various financial assistance programs within the Trinity Health network. This role involves assisting patients in navigating options such as Medicaid applications for ALC and non-ALC placements, exploring Financial Aid (Charity Care) through the application process, setting up payment plans, and supporting enrollment processes for Family Health Plus or Child Health Plus with the help of contracted payor enrollers.

EDUCATION, TRAINING, CERTIFICATION AND LICENSURE:
A Bachelor’s or Associate’s degree is advantageous. A high school diploma is essential, along with 2 to 3 years of progressive experience in a related field. An advanced degree may be required based on specific service needs. Supervisory experience is preferred. Certification/licensure as mandated by regulatory agencies is necessary. Participation in orientation and ongoing education is expected to maintain and enhance expertise.

SKILLS OR OTHER REQUIREMENTS:
Excellent written and verbal communication skills are essential. Strong interpersonal abilities and a comprehensive understanding of regulatory compliance are necessary. Skills in participatory management, team building, and motivation are beneficial but not mandatory.

WORK ENVIRONMENT AND HAZARDS:
Exposure Class I and II, service-specific. Limited exposure to blood and body fluids (II). Routine or potential exposure to blood and body fluids (I).

PHYSICAL DEMANDS:

Sedentary work:
Involves standing, walking, and sitting for extended periods.

WORK CONTACT GROUP:
Engagement with all services, employees, medical staff, patients, visitors, vendors, and various regulatory and professional agencies.

SUPERVISED BY:
Coordinator, Manager

SUPERVISES:
Staff

CAREER PATH:
Coordinator

General Performance Criteria:
Financial Counselor
Expectations
Exceeds Meet Below
Primary Role Responsibilities

  • Demonstrates proficiency in the operation and maintenance of office equipment, including printers, copiers, and faxes.

  • Adheres to established network policies and procedures related to job functions.

  • Executes data entry with a solid understanding of unit-specific computer systems.

  • Ensures accuracy in performing primary job functions.
  • Complies with established Personnel Policies and Procedures.
  • Possesses knowledge of HIPAA regulations and adheres to them.

Professional and Staff Development:

  • Assists with the orientation of new or existing staff.
  • Participates in staff meetings and educational programs.
  • Engages in Performance Improvement initiatives by identifying areas for enhancement.

Commitment to the Hospital Mission:

  • Observes customer service standards.
  • Exhibits strong communication skills.
  • Understands and applies a team-oriented approach.
  • Maintains confidentiality as per hospital standards.
  • Demonstrates knowledge of National Patient Safety Goals.

Pay Range:
$19.20-$27.85

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation.

Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do.

Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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