Patient Financial Advisor

2 weeks ago


Syracuse, New York, United States St. Joseph's Hospital Full time

Employment Type:


Full-time


Shift:


Description:

Posting

Mission Statement:

  • At St. Joseph's Hospital, we are dedicated to serving our community with compassion and a commitment to healing.

Vision:

  • To be recognized for our exceptional patient care and superior clinical outcomes.

Core Values:

  • We uphold the principles of Stewardship, Justice, Reverence, Excellence, and Integrity in all our endeavors.

POSITION SUMMARY:
The Financial Counselor plays a crucial role in assisting patients who may qualify for various financial support programs within the St. Joseph's Hospital network. This includes navigating options such as Medicaid for different patient categories, Financial Aid (Charity Care) applications, establishing payment plans, and aiding in the enrollment process for Family Health Plus or Child Health Plus with the help of authorized enrollers.

EDUCATION, TRAINING, CERTIFICATION AND LICENSURE:
A Bachelor's or Associate's degree is advantageous. A high school diploma is essential, along with 2 to 3 years of relevant experience. An advanced degree may be required based on specific service needs. Supervisory experience is preferred. Certification or licensure as mandated by regulatory bodies is necessary. Continuous education and skill enhancement in specialized areas are expected.

SKILLS OR OTHER REQUIREMENTS:
Excellent written and verbal communication skills are essential. Strong interpersonal abilities and a comprehensive understanding of regulatory compliance are important. Skills in participatory management, team building, and administration are valued but not mandatory.

WORK ENVIRONMENT AND HAZARDS:
Class I and II exposure levels, specific to service. Limited exposure to blood and bodily fluids (II). Routine or potential exposure to blood and bodily fluids (I).

PHYSICAL DEMANDS:
Sedentary work:
Involves standing, walking, and sitting for extended periods.

WORK CONTACT GROUP:
Includes all services, staff, medical personnel, patients, visitors, vendors, and various regulatory and professional organizations.

SUPERVISED BY:
Coordinator, Manager

SUPERVISES:
Staff

CAREER PATH:
Coordinator

General Performance Criteria:
Financial Counselor
Expectations
Exceeds Meet Below
Primary Role Responsibilities

  • Demonstrates proficiency in the operation and maintenance of workplace equipment, such as printers and copiers.

  • Adheres to established policies and procedures related to job functions.

  • Performs data entry with a solid understanding of unit-specific computer systems.

  • Ensures accuracy in primary job functions.
  • Complies with established Personnel Policies and Procedures.
  • Possesses knowledge of HIPAA regulations and adheres to them.

Professional and Staff Development:

  • Participates in the orientation of new or existing staff.
  • Engages in staff meetings and educational programs.
  • Contributes to Performance Improvement initiatives by identifying areas for enhancement.

Commitment to the Hospital Mission:

  • Observes customer service standards.
  • Exhibits strong communication skills.
  • Applies a team-oriented approach.
  • Maintains confidentiality in accordance with hospital policies.
  • Demonstrates knowledge of National Patient Safety Goals.

Pay Range:
$19.20-$27.85

Our Commitment to Diversity and Inclusion

St. Joseph's Hospital is committed to fostering a diverse and inclusive workforce that reflects the communities we serve. We believe that a diverse team enhances our ability to provide equitable care. We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status protected by law.

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