Service Manager

9 hours ago


Forest Park, Georgia, United States Gpac Full time
Service Manager Job Description

Gpac is partnering with a reputable equipment company to find a skilled Service Manager. As a key member of the team, you will oversee the scheduling of technicians' work schedules and approve time off. Ideal candidates will have a minimum of 2 years of management experience or a combination of 5 years of diesel repair and service management experience.

Key Responsibilities:
  • Develop contracts for contractors with ongoing equipment rentals or purchase needs
  • Train service staff on best practices for customer satisfaction and brand promotion
  • Establish and maintain a priority system for scheduling service work, both customer and internal
  • Manage work order systems, including invoice logging, and generate service invoices
  • Ensure timely completion and filing of manufacturer warranty and Product Improvement Program claims
  • Schedule and assign job and work areas to employees based on their skills and knowledge
  • Ensure the Service Department has the necessary tools and service equipment is available and maintained in good working order
  • Make recommendations for the purchase of service vehicles and maintain vehicles according to manufacturer's requirements
  • Coordinate dealership training programs and service-related customer clinics
  • Conduct yourself in a professional manner at all times, both inside and outside the dealership
  • Monitor metrics on a monthly basis to ensure achievement of departmental goals
Requirements:
  • High School diploma or equivalent required (Associates or Bachelor's degree preferred)
  • 3+ years of experience in a Service Manager position or background as a Service Tech/Mechanic
  • Excellent communication and leadership skills
  • Ability to thrive in a fast-paced environment and handle pressure


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