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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and contributing to the overall success of our business.
Key Responsibilities- Guest Service: Greet all customers with a sincere smile, making them feel welcome through a positive, pleasant, and enthusiastic attitude.
- Order Taking and Filling: Take and fill customer orders within the company-mandated service time, ensuring accuracy and efficiency.
- Upselling and suggestive selling: Suggestive up-sell of products as directed by management, promoting additional sales and revenue growth.
- Cash Handling: Collect money and deliver orders to customers, accurately handling cash and operating a point-of-sale system.
- Customer Complaint Resolution: Immediately attend to any customer service problem or complaint, notifying management as needed to ensure prompt resolution.
- Inventory Management: Ensure that all product holding times are strictly observed, maintaining a clean and organized workspace.
- Team Collaboration: Work collaboratively with the team to provide hot and fresh food to guests in a timely manner, maintaining a positive and supportive team environment.
- Positive Attitude: Positive attitude, friendly disposition, and ability to work professionally with individuals at all levels, both internally and externally.
- Communication Skills: Basic computer skills and effective communication skills to interact with guests and team members.
- Time Management: Ability to succeed in a fast-paced work environment, managing time effectively to meet deadlines and achieve goals.
- Security Measures: Practices adequate security measures in cash handling, making frequent cash drops, and maintaining a minimum amount of cash in the drawer.
- Integrity and Respect: Demonstrates integrity and respect for coworkers, guests, and equipment, upholding the company's values and standards.
Premier Restaurants Group is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by applicable law.
