Customer Service Ambassador

3 days ago


Forest Park, Georgia, United States Forward Air Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Forward Air. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide information on our services and products.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure that customer needs are met and issues are resolved.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
  • Documentation: Maintain accurate and detailed records of customer interactions and issues.
  • Teamwork: Collaborate with colleagues to ensure that customer needs are met and issues are resolved.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
What We Offer

At Forward Air, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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