Senior Manager, Process Improvement

4 weeks ago

Tempe, Arizona, United States Oscar Health Full time
About the Role

Oscar Health is seeking a Senior Manager, Process Improvement to join our Center of Excellence team.

This is a hybrid role in our Tempe, Arizona office, where you will work part of the time in the office and part of the time remote / work-from-home.

As a Senior Manager, Process Improvement, you will support our teams in driving a best-in-class, service-focused operation by designing, guiding and assessing the effectiveness of the use of operational frameworks and ideologies.

You will report to the Director, Operational Excellence.

Responsibilities:

  • Develop and maintain the critical skills necessary to support a best-in-class lean operation while influencing future business decisions
  • Anticipate, overcome, and prevent recurrence of complex problems and roadblocks in an efficient and effective manner
  • Create routines that drive cross-functional collaboration within and outside of department
  • Establish a vision of clarity and ensure stability and scalability within the direct area of influence
  • Demonstrate the proper approach with implementation of Continuous Improvement Tools both internal to the organization and aligned to industry standards and best practices
  • Development and implementation of core metric tracking and tool utilization present in a LEAN-based operational environment
  • Drive Lean operational and cultural transformation within a production operations space, consulting and guiding leaders towards a growth and continuous improvement mindset
  • Provide effective direction, mentorship, and influence regarding the necessity of process improvement work
  • Develop and maintain appropriate bench strength and develop organizational talent through clear goals and healthy accountability
  • Demonstrate substantial levels of resilience and adaptability in a place of ambiguity
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Qualifications:

  • 6+ years of experience coaching, developing, managing and scaling large teams
  • 5+ years experience using data and metrics to drive process and program improvements
  • 4+ years experience working in a collaborative environment with a diverse set of people
  • 4+ years experience implementing operational excellence- LEAN, Six Sigma, or other improvement methods

Bonus points:

  • Experience working with teams in multiple locations and within multiple disciplines
  • Prior healthcare or health insurance-related experience
  • Experience with facilitating, presenting to, and training senior-level leaders
  • Experience leading change management
  • Advanced Google Suite or Microsoft Office capabilities
  • Total Quality Management System experience or ASQ Certificate
  • Bachelor's Degree
  • Operational Excellence Certification (Lean Six Sigma)

At Oscar Health, we're committed to creating a workplace where everyone can thrive. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to building a team that reflects the communities we serve.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation: Oscar Health applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar Health applicant who requires reasonable accommodations during the application process should contact the Oscar Health Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Notice to Job Applicants.

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